Customer Resolution Lead: Complaints & Insights
Listed on 2026-10-17
-
Customer Service/HelpDesk
Client Relationship Management, Customer Success Management
Business Stream is seeking a Customer Resolution Case Owner to resolve telephone and written customer complaints, ensuring customers are listened to and outcomes are clear. You will investigate complaints, identify service shortfalls, and work with colleagues to agree fair resolutions and redress in line with policy.
The role also focuses on reducing aged complaints, progressing cases quickly, keeping records, and sharing root-cause insights to support improvements.
Step into the Customer Resolution Lead:
Complaints & Insights role at Business Stream in Gogar, Scotland, United Kingdom and grow with us.
The position is based in Gogar, Scotland, United Kingdom.
This opportunity is part of our work in Bio & Pharmacology & Health, Sales.
The advertised compensation is 28.000 - 34.000.
We aim to respond to suitable candidates as soon as possible.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).