More jobs:
Customer Care - After Sales
Job in
Brighton, TR2, England, UK
Listed on 2026-10-22
Listing for:
Hunters Recruitment & Training Ltd
Full Time
position Listed on 2026-10-22
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, CRM Systems & Management, Customer Success Management, Client Relationship Management
Job Description & How to Apply Below
- Experience in customer aftercare essential
- Comfortable using CRM systems, Microsoft Office and digital customer management
- Experience in customer aftercare essential
- Excellent communication skills
- Comfortable using CRM systems, Microsoft Office and digital customer management
- After Sales Brighton
£27,000-£32,000 + Bonus
Full-Time, Permanent 37.5 hours
This is a varied, hands‑on role focused on post‑sale customer care, managing aftercare cases and ensuring customers receive a professional and positive experience. You'll take ownership of customer queries, coordinate follow‑up requests and work closely with internal teams to resolve issues efficiently.
Customer Care- After Sales
- The Role
- Act as the main point of contact for customers following sale
- Manage customer queries, complaints and aftercare issues from start to resolution.
- Liaise with sales, manufacturing and other departments to resolve product-related issues.
- Maintain accurate customer records and case updates using the CRM system.
- Manage the company's Trustpilot account, responding to reviews and helping improve customer feedback.
- Identify recurring issues and support improvements to the overall customer experience.
- After Sales
- About You
- Previous experience in customer aftercare
- Excellent communication skills with a professional, empathetic and solution‑focused approach.
- Strong organisation and attention to detail, with the ability to manage multiple cases simultaneously.
- Comfortable using CRM systems, Microsoft Office and digital customer management tools.
- Experience with scheduling or field service management systems would be beneficial.
- After Sales
- What's on Offer?
- £27,000-£32,000 salary, depending on experience.
- KPI‑based monthly bonus scheme, with OTE bonus of £2,500-£4,500 per annum.
- Monday-Friday, 9am-5.30pm, with a one‑hour lunch break.
- At least one Saturday shift per month, currently 9am-3pm, paid or taken as time off in lieu, subject to arrangement.
- 31 days' annual leave, inclusive of bank holidays, increasing with length of service.
- Pension scheme with employer contributions.
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