Kings Lynn

Location: Shouldham Thorpe

Job description:

Our client, a reputable Building Maintenance contractor is seeking a Resident Liaison Officer to join their team on a permanent basis based at RAF Marham.

Working Hours
- Monday
- Friday 8am-5pm. 30 minutes lunch.

Duties and Responsibilities.

-Working closely with the site manager to act as the primary point of contact for residents having planned refurbishment and upgrade work carried out to their home.
-To organise, deliver and attend programmes of resident liaison/meetings where there is a need to consult residents on issues.
-Visiting properties at survey stage to carry out pre-start visits or phone calls.
-Regularly visit properties and ensure residents are kept fully informed of what work will be taking place and when and      be available for liaison throughout the work.
-Assist with health & safety checks.
-Deal with complaints including initial and follow up visits.
-Accurately record and acknowledge all customer contacts.
-Maintain communication to the highest possible standards of customer care with residents and site teams.
-General administration
-Some supervisory responsibility overseeing the tradespeople.

What you need

- Experience of working in a similar role.

- Excellent customer service skills and experience of working with the general public in a
 customer facing role.

- Full driving license

- IT skills specifically Microsoft Office and Excel

- Good knowledge of Health and Safety

Benefits

- Laptop and Smartphone provided

Please apply with your up to date CV via the link