Customer Service Agent

Location: Lower Swanwick

Customer Service Agent | Join a Growing Team & Make a Real Impact!

Do you thrive on delivering outstanding customer service?
Are you organised, proactive and enjoy building strong relationships with customers? If so, this could be the perfect opportunity for you!

Our client, a well-established and growing business based in Derbyshire, is looking for a Customer Service Agent   to join their friendly and supportive team. This is a fantastic opportunity to become a key part of the business, helping customers, supporting sales activity and contributing to the company's continued success.

What's in it for you?
✅ Join a well-established and respected company
✅ Be part of a growing, supportive team
✅ Team bonus scheme with earning potential of up to £2,929 per year
✅ Genuine opportunities for progression and development
✅ Varied role with customer interaction at its heart
✅ Monday to Friday working hours with an early finish on Fridays

The Role As a Customer Service Agent, you'll be the first point of contact for customers, ensuring every interaction is professional, helpful and positive. You'll work closely with multiple departments to ensure orders are processed efficiently and customer expectations are exceeded.

Your responsibilities will include:

Handling customer enquiries via phone and email

Preparing and issuing quotations

Processing and reviewing customer orders

Updating and maintaining records using Sage ERP

Liaising with warehouse and manufacturing teams

Tracking deliveries and obtaining proof of delivery

Resolving customer queries and issues efficiently

Following up quotations and supporting sales activities

Building strong, long-term customer relationships

What We're Looking For We're keen to hear from candidates who have:

✔ Excellent customer service and telephone skills
✔ Strong communication and relationship-building abilities
✔ Good organisational and time management skills
✔ Experience using Microsoft Word and Excel
✔ High levels of accuracy and attention to detail
✔ A positive, proactive and self-motivated attitude
✔ The ability to work both independently and as part of a team

Knowledge of the electrical contractor, earthing or lightning protection sectors would be advantageous, but is not essential.

Working Hours Monday - Thursday: 8:15am - 5:00pm
Friday: 8:15am - 4:00pm
1-hour lunch break each day

Why Apply?

This isn't just another customer service role. It's an opportunity to join a business where your contribution genuinely matters. You'll have the chance to build strong customer relationships, support commercial success, and develop your career within a company that values initiative, teamwork and exceptional service.

If you're customer-focused, ambitious and ready for your next challenge, we'd love to hear from you. Apply today!