Aftersales Customer Advisor; VHC Specialist
Listed on 2026-11-06
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Customer Service/HelpDesk
Customer Success Management
Location: Llandudno Junction
Halliwell Jones (North Wales) Ltd is looking for a motivated and personable Aftersales Customer Advisor (VHC Specialist) to join our team. If you love building strong customer relationships, supporting clients through every step of their vehicle service journey, and thriving in a fast-paced, high-quality environment, this is your chance to make a real impact.
At Halliwell Jones, we believe every interaction matters. As part of our Aftersales team, you’ll play a central role in ensuring that every customer receives the premium, professional service they expect from the BMW and MINI brands.
Your responsibilities- Act as the key point of contact between customers and the service department.
- Deliver a premium, professional customer experience throughout the aftersales journey.
- Manage customer bookings for vehicle servicing and repairs.
- Keep customers informed with regular updates on the progress of their vehicles.
- Clearly explain work carried out and any additional requirements.
- Support and guide customers through every stage of the aftersales process.
- Proven upselling skills
- Possess a basic understanding of automotive systems and components (e.g. Drive, RTC).
- Familiar with manufacturer repair times and standards
- Organised, proactive, and a strong communicator
- Customer-facing experience essential
- Flexible team player, willing to go the extra mile
Full valid UK driving licence.
Salary: £28,000 per year, with an OTE of £35,000
Average 43.83 hours per week (42.5 hours Monday to Friday and 4 hours 1 in 3 Saturday Mornings)
Benefits- Time to Unwind – Enjoy 22 days’ holiday, increasing to 25 days with length of service, plus your birthday off to celebrate!
- Drive the brand – Access to a new car at a reduced cost through our salary sacrifice Employee Car Scheme (availability, terms, conditions and eligibility criteria apply)
- Work Where People Matter – A friendly, family-run business with a supportive team culture
- Grow With Us – Ongoing learning and a clear path to progression
- Enjoy Your Environment – Work in a modern, high-spec facility designed for excellence
- Security and Peace of Mind – Benefit from our Life Assurance Scheme
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