Customer Expert - Virgin General Banking

Position: Customer Expert - Virgin Money General Banking
Location: Glasgow

Customer Expert
At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence.
You will be taking inbound calls on behalf of our prestigious banking client Virgin Money.
Start Date    : 4 January 2027
Salary   : £26,436.80 per annum
Location   :

Glasgow Cuprum Building, Argyle Street, Glasgow -  THIS IS NOT A WORK FROM HOME ROLE BUT WILL MOVE EVENTUALLY TO HYBRID WITH TWO DAYS A WEEK IN OFFICE.
Shifts   :
Monday to Sunday 7.00 am - 9.00 pm. Please note you must be able to work any shifts between these times.
Contract   :
Full Time Permanent (40 hours per week)
Background Checking   :
Right to Work in the UK
Criminal Record Check
Enhanced Credit Check which will include looking for active defaults, CCJs, IVAs, bankruptcy
CIFAS Fraud Check
Global Sanctions Check
Media Check
3 year employment history check

** Please note we do not allow any time off/holiday requests within the first 8 weeks to allow for full training*
* Please be advised of the following stage in our selection process:

We aim to email shortlisted candidates an online assessment link within one working day of application. Please ensure this is completed within 72 hours of receiving the link.
What you'll be doing
Helping our customers over the telephone to use digital services, educating them to understand the great benefits digital brings and guiding them through the process.
Resolving any queries customers may have with their savings accounts which can bring challenge and reward.
Having great heartfelt conversations to understand our customers' needs and desires to find the best solution for them.
Working with fabulous colleagues across our contact centres so customers always have the right person to speak to.
We need you to have
Insatiable curiosity as you ask questions and seek to offer the best solutions to our customers.
Great communication skills with a natural ability to engage and build rapport with lots of different personalities.
A flexible and positive working approach to suit customer needs and business demands.
Genuine enthusiasm to work with your team to achieve collective goals in a timely way.
A digital first mindset that will help us achieve company wide expectations and brand growth.
A caring, positive attitude with a genuine desire to exceed our customers' expectations.
Values we look for you to have:
Process Excellence-   Doing things well means something to you and you will always strive to improve on your work.
Collaboration   -  You enjoy working with others and you like working as a team player.
Communication-   You can speak and write clearly and in a confident manner.
Emotional Intelligence   -  You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
Open-Mindedness-   You are able to be open to different ways of thinking and new ideas.
Critical Thinking-   You are able to think logically when making decisions.
Solution Orientation-   Having a forward thinking mindset focused on resolving challenges.
Entrepreneurship-   Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.
We'd love you to have …
Working knowledge of Microsoft Office applications
Some financial services experience.
Knowledge of banking products
Impeccable communication reflecting the ability to make in the moment decisions within the Contact Centre you will be operating within.
Our Benefits
On-line recruitment process, with potential job offer within 24 hours
Refer & Earn Scheme
28 days' holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
Length of Service and monthly recognition awards
Opportunities for career development…