Software Support Coordinator

Location: Aberdeen

Job Description N FT Recruitment are supporting our client to recruit a Software Support Coordinator to join their team in Aberdeen. This is an excellent opportunity for someone with a strong software support background and excellent communication skills to develop their career within a specialist technology environment. N   Working closely with customers and internal technical teams, you will provide first-line support for software products used by onshore and offshore clients, helping to resolve queries and ensure a positive customer experience.

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Key Responsibilities:

N   Provide first-line customer support by email and telephone, responding to product and technical queries. N Monitor and manage support requests, ensuring timely responses and escalating issues where required. N Maintain FAQs, troubleshooting guides, user manuals and product documentation. N Assist with software testing, verification and product development. N Support the delivery of customer training, both remotely and on-site where required. N Work collaboratively with software developers, engineers and wider teams.

N Participate in a weeklyout-of-hours customer support rota. N     The ideal candidate will have experience of working within a Software/Application support role whilst previous offshore experience within a survey-related environment is hugely beneficial. This is a customer-focused approach and will work within a busy technical team. Previous experience in customer support, helpdesk, subsea survey or survey data processing would be advantageous.

N   This is agreat opportunity to join a specialist technical team, build on your existing industry knowledge and develop your skills across customer support and software technology. N   To find out more, please get in touch with Kris @ FT Recruitment. N