Senior User Researcher

About The Role

Hippo is a rapidly growing digital consultancy passionate about building and delivering transformative digital solutions for a diverse range of Public and Private sector clients. We are recruiting for a Senior User Researcher to support our mission. We work at the intersection of strategy, design, and technology to solve complex problems and create lasting value. Our collaborative and agile culture empowers our teams to make a genuine impact.

As a Senior User Researcher
, you will play an important role in making Hippo the best Consultancy out there. You will work as part of a multi‑disciplinary team combining data, design, product, delivery, analysis and engineering to deliver bespoke digital services that make a positive and meaningful impact on organisations and society. We're confident in our abilities, authentic in our approach, and passionate about what we do.

You will act as a Senior Consultant to deliver User Research services to our clients. A Senior User Researcher at Hippo is a practitioner who leads the research process to uncover deep user insights and ensures they are at the heart of our service design.

Our solutions empower our customers to build and support secure, scalable, and well‑engineered systems beyond traditional boundaries that allow our customers to understand and get the most from their data and digital services. The Senior User Researcher will be a key player and implementer in this.

Please note we are looking for candidates who are looking for growth at the Senior Consultant level; therefore, the advertised salary band represents the entry point for this level, allowing for clear progression within the role, which we are very keen to support.

• Lead the planning and execution of user research activities across various projects, ensuring a user‑centered approach.
• Collaborate with multi‑disciplinary teams to translate research findings into actionable design recommendations.
• Champion accessibility and inclusive design principles, ensuring services work for all users.
• Support and mentor more junior members of the research community, fostering a culture of continuous learning.

• Proven experience in leading complex user research projects within an agile environment.
• Expertise in various qualitative and quantitative research methods (e.g., interviews, usability testing, ethnographic research).
• Strong experience in advocating for user needs to senior stakeholders and influencing product strategy.
• Experience working with GDS or similar service standards in a public sector context.

• Experience in a consultancy environment, managing multiple client stakeholders.
• Familiarity with data analysis tools and their integration with user research insights.

• Contributory Pension Scheme (Hippo 6% & Employee 2%)
• 25 Days Holiday plus UK Public Holidays
• Perkbox access for a wide range of discounts
• Critical illness cover
• Life assurance and death in service cover
• Volunteer days
• Cycle‑to‑work scheme for the avid cyclists
• Salary sacrifice electric vehicles scheme
• Season ticket loans
• Financial and general wellbeing sessions
• Flexible benefits scheme with options of:
  • Private health cover
  • Private dental cover
  • Additional company pension contributions
  • Additional holidays (up to an extra 2 days)
  • Wellbeing contribution
  • Charity contributions
  • Tree planting

At Hippo, we’re dedicated to creating a diverse, equitable and inclusive workplace that works for everyone. We understand that having a diverse team unlocks our capacity for innovation, creativity and problem solving. Only by building a community of diverse perspectives, cultures and socio‑economic backgrounds can we create an environment where all can contribute and thrive.

We actively encourage applications from underrepresented groups including women, ethnic minorities, LGBTQ+, neurodivergent and people with disabilities. We are committed to providing an inclusive and accessible recruitment process that reflects our workplace culture. We are a registered Disability Confident Employer,…