FOH TRAINER

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Company Name:
Colten Care

Our Haulfryn family has a fantastic opportunity for a full time Operational Trainer to join our prestigious and exclusive beach front The Warren & Spa Holiday Resort at The Warren in Abersoch, North Wales.

The Operational Trainer will support the parkoperations team in all operational training from training needs analysis to creation/delivery and then evaluation of all operational training, ensuring that all team members are equipped with the necessary skills and knowledge to carry out their duties efficiently and effectively in order to deliver a 5-star customer experience.

We are one of the UK’s largest owners of 5-star luxury holiday and residential parks set in special and beautiful locations. For more than 85 years we have been creating joyful moments for thousands of residents, owners, and guests.

Why Join Us

• 30 days holiday (including Bank Holiday allowance) increasing up to 35 days with service (pro rata for part-time)
• Company Sick Pay
• Massively discounted holidays at any of our UK holiday parks
• Free Leisure Club Membership
• 25% - 50% off food and drink, leisure activities and spa treatments at qualifying park outlets
• Enhanced Pension Scheme
• Life Assurance/Life Cover
• Online, high street and leisure discounts
• Employee Assistance and Wellbeing Program
• Uniform provided
• Cycle to Work Scheme
• Eye Test Contribution for VDU users
• Team Member of the Month reward
• Refer a Friend reward
• Training and Development Opportunities

What Will You Do

• Create, develop and ensure the delivery of the park operational training schedule / calendar to support the full employee lifecycle, through team and manager engagement in performance & development, operational, compliance & other training. Working in partnership with the relevant heads of department to ensure it achieves its objectives.
• Course creation, development, and delivery, with a particular emphasis on all operational training. Identify and employ the most appropriate method/ medium of training for delegates
• Maintain up-to date knowledge of Learning and Development best practice and ensure this is embedded into all learning and development
• Lead the Apprenticeship Programme on park to ensure apprenticeships are appropriately delivered, tracked and reported. Support the development and running of Academies.
• Evaluate training effectiveness and make improvements and recommendations for any operational improvements. Monitor and measure on park Learning & Development provision and ROI to provide meaningful information to aid decision making and operational planning.
• Communicate effectively with the Park Management team and other senior management about all operational training
• Support other training (e.g. induction) as needed

What Will You Bring

• Proven track record within an operational training delivery role, ideally with Hospitality industry with Food and Beverage training experience
• Skilled in training content creation
• Innovative and engaging trainer focused on delivery results that benefit the customer experience.
• Ideally CIPD qualified or equivalent, or working towards a relevant training qualification
• Other training accreditations (such as Insights Practitioner) not essential but advantageous
• Current knowledge of effective learning and development methods
• Proven experience in a training role covering a broad range of subjects/skills, including soft skills, technical/operational and mandatory/compliance (H&S, food hygiene)
• Experience of managing Learning Management Systems or designing and evaluating e-learning courses advantageous
• Proven experience of coaching and developing others
• Pre-previous experience of supporting Apprenticeships
• Proficient with Microsoft Office suite – Word, Excel,…