Customer Support Service Specialist; Apache

Job Description

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Boeing Defence United Kingdom (BDUK), a subsidiary of The Boeing Company, provides design and sustainment support services to multiple rotary and fixed wing aircraft including AH‑64E, CH‑47, C17, P8‑A and E‑7. BDUK employs over 2,000 people across the UK at numerous sites, and the company is experiencing solid organic growth.

We are currently looking for an experienced engineer to provide Type Airworthiness and Integrity Management Support for the UK Apache AH‑64E as a Customer Support Specialist (6S1V). This role will require the individual to work in a hybrid role supporting BDUK colleagues and the customer at Middle Wallop, Yeovil and Bristol sites.

• Generate engineering solutions for the Delivery Team (DT) Engineering Authorities (EA) to address airworthiness, maintenance and sustainment issues affecting the UK AH‑64E fleet.
• Maintain and update airworthiness records and tasking within RESOLVE and other relevant MoD systems (e.g. GOLDesp where applicable).
• Undertake independent pre-release verification reviews of Air‑system Document Set (ADS) updates, ensuring correctness to approved changes and raising issues to the ADS team and EA prior to formal release.
• When requested, attend and actively participate in Integrity Management meetings and ADS review boards.
• Conduct technical research and lead analytical investigations into technical issues; develop interim and final engineering recommendations and perform associated analysis when requested.
• Ensure all tasked work submitted for approval complies with relevant MAA, MoD, DT policy, MAM‑P, MAA Regulatory Publications (MRP), Defence Standards and Special Instructions (SI(T)).
• Coordinate between the Continuing Airworthiness Management Organisation (CAMO), Engineering Authority, Air Systems Coordinating Design Authority (Mesa), technical authors and internal BDUK teams to deliver engineering outcomes to tasked work.
• Review and improve technical content, structure and readability of manuals, IETMs, RPSTLs, TMs, Service Modifications (SM), Technical Instructions (TI), Product Notifications (PN) and other publications using approved amendment process.
• Provide mentoring and technical guidance to junior engineers.
• Support Continuous Improvement (CI), Cost Reduction Initiatives (CRI), employee engagement and other cross‑functional improvement activities.
• Where needed, perform “over and above” tasking to maintain and improve engineering standards across Boeing functions.

• HNC in Engineering (minimum) or demonstratable experience.
• Eligibility to obtain UK SC Security Clearance.
• Extensive practical experience in aircraft maintenance, support engineering or equivalent sustainment experience (preferably rotary wing / AH‑64 Apache).
• Knowledge of UK MOD / Army aircraft maintenance policies, processes, organisation and constraints, including practical MoD project experience.
• Understanding and experience with MAM‑P, MAA Regulatory Publications, Defence Standards and SI(T).
• Experience with MoD RESOLVE and GOLDesp systems.
• Strong ability to analyse and interpret engineering product data (drawings, part lists, supplier data, wiring diagrams and schematics).
• Proven experience applying engineering principles to develop technical solutions to operational, maintenance and quality problems.
• Strong customer focus and stakeholder engagement skills; able to communicate effectively with MoD, maintenance organisations and internal Boeing teams.
• Competence in managing configuration and maintaining document archives and data files.

• Significant AH‑64 Apache (Mk1, D or
  
  E) or rotary wing depth and fleet maintenance experience.
• Engineering degree and professional registration (CEng or IEng).
• Proficiency in Microsoft Office (MS Word and Excel) tools.
• Previous experience collaborating with dispersed teams and Design Organisations (DO)…