Planner and Scheduler

Planner / Scheduler - EV Charge points - Field Service Operations
Salary: 28,000- 30,000 per annum
Permanent, Full-Time

Location:

UK Operations
About the Role
An exciting opportunity for you to broaden your skills and contribute to the green revolution. This is the perfect time to make the move into this forward thinking and fast-growing sector of the Electrical and Renewables industry.

We are working with the industry leader, with a vision to change the way people drive. They have made it their mission to install a charging point everywhere you park. To make that vision a reality we need the best talent in the industry - a vision Search Energy are proud to support.
We are looking for a highly organised, proactive and solutions-focused Planner / Scheduler to join our growing operations team.
This is a pivotal role at the heart of the business, responsible for ensuring our engineers and field teams are in the right place, at the right time, with the right information and resources to deliver an exceptional service to our customers.
You will deliver the planning and scheduling of new installations, planned preventative maintenance (PPM), reactive and remedial works, service visits, and urgent breakdowns across the UK. You'll balance forward planning with real-time operational demands, continually reviewing and adapting schedules to maximise engineer productivity, minimise travel time and ensure all work is completed within agreed customer timescales and SLAs.
Working closely with the Scheduling & Planning Manager, Field Ops Managers, Engineering Teams, customers, contractors and other internal stakeholders, you will be a central point of communication and play a key role in keeping day-to-day operations running smoothly.
If you enjoy problem-solving, working with data, coordinating people and resources, and making quick, informed decisions in a fast-paced environment, this could be an excellent opportunity for you.

Key Responsibilities
Planning & Scheduling
Plan and schedule Installations, PPM, reactive, remedial and other field service works in line with contractual frequencies, priorities and customer requirements.
Allocate jobs to the most appropriate engineer based on location, skills, availability, workload and priority.
Optimise engineer diaries and travel routes to reduce travel time and maximise productive working hours.
Balance workloads effectively to ensure resources are used efficiently.
Build and maintain daily, weekly and longer-term work plans.
Ensure planned and reactive works are scheduled within agreed SLAs and contractual timescales.
Continually review and adjust schedules throughout the day in response to emergencies, delays, cancellations, access issues and changing priorities.
Coordinate subcontractors and external resources where required.
Ensure completed works, cancellations, access issues and customer requests are accurately recorded and schedules remain up to date.
Identify and escalate potential scheduling risks, service issues or resource constraints to the management team.
Engineer Coordination
Act as a point of contact for engineers throughout the working day.
Provide engineers with accurate job instructions, customer details, site contacts, access information and any specific requirements.
Ensure engineers have the information, tools, parts and resources required to complete their work effectively.
Monitor engineer progress and proactively adjust schedules where necessary.
Resolve scheduling conflicts quickly and effectively.
Prioritise urgent and breakdown works while minimising disruption to planned schedules.
Keep engineers informed of changes to appointments, priorities and customer requirements.
Customer & Stakeholder Communication
Contact customers proactively to arrange appointments and confirm attendance dates and expected arrival times.
Notify customers promptly and professionally of delays, changes or rescheduled visits.
Respond to scheduling enquiries and manage customer expectations effectively.
Build positive customer relationships through clear, professional and proactive communication.
Coordinate effectively with engineers, contractors, customers and internal teams to ensure smooth…