Senior Fire Technical Support Engineer

We re hiring a Senior Fire Technical Support Engineer to join our team at Abbot Fire Group, supporting our growing kitchen fire suppression operation. You don t need to have worked with ANSUL systems before. If you have solid hands-on engineering experience within the fire industry, we can give you the specialist ANSUL training and knowledge you ll need. This is an ideal opportunity for an experienced Fire Engineer who is ready to take the next step in their career, spending less time on the tools while using their technical knowledge and field experience to support our Engineers, solve problems and help drive consistently high standards across our nationwide services.

Perhaps you re already the Engineer that others call when they re stuck on a job, need a second opinion or are dealing with a particularly challenging technical issue. You don t need to have held a technical support or management role before. What matters to us is your practical fire engineering experience, your technical mindset and your ability to help others find the right solution.

We deeply value the experience and knowledge our Engineers build in the field. In this role, you ll put that experience to use in a different way, becoming a key technical point of contact for our field-based Engineers working on ANSUL kitchen fire suppression systems, helping resolve technical issues, supporting quality and compliance, and sharing the knowledge that helps our teams deliver a great service to our customers.

We re offering a competitive salary, depending on experience, plus a strong package designed to support you both in and out of work.

• You ll receive a company vehicle or allowance
• 25 days holiday per year plus Bank Holidays
• Your birthday off
• Company Pension
• Phone
• Access to professional development opportunities

This is a hybrid role, and you will need to be able to work from our Gawcott office, near Buckingham, around 2 days per week.

• Be a key technical point of contact for our field-based Engineers, providing practical advice, troubleshooting support and guidance when they encounter challenging jobs or technical issues with ANSUL kitchen fire suppression systems
• Use your engineering experience to review technical queries and completed works, helping Engineers identify the right solutions while supporting consistently high standards of quality, compliance and customer service
• Coach, mentor and develop Engineers through knowledge sharing, technical guidance and practical support, helping build capability and confidence across the wider engineering team
• Work closely with our operational and customer teams to resolve technical escalations, identify recurring issues and help improve the way we install, service and maintain our kitchen fire suppression systems

• Current or previous hands on experience as a Fire Engineer, Fire Alarm Engineer, Fire Protection Engineer or similar. Practical engineering experience within the fire industry is essential, but previous ANSUL experience is not required
• Strong technical and fault finding skills, with the confidence to diagnose problems, interpret technical information and use your engineering knowledge to help others reach the right solution
• The ability to communicate technical information clearly and practically, whether you re supporting an experienced Engineer, developing someone with less experience or helping colleagues understand an issue
• A proactive, problem solving approach with a genuine interest in developing others, improving engineering standards and using your field experience to make a wider impact across the business

Do you recognise yourself in the description above? Maybe you ve spent years on the tools and are wondering what the next step looks like, but don t want to leave the technical side of the fire industry behind. You might never have worked on an ANSUL system before and that s absolutely fine. If you have solid fire engineering experience, a strong technical mindset and enjoy being the person others turn to for advice, we d really like to hear from you.

You don t need to tick every box. We re interested in your engineering experience, your ability to solve problems and where you want to take your career next.

Abbot Fire Group is part of Complii, a leading integrated provider of safety and regulatory compliance services across our water, air, fire,…