Food & Beverage Team Member

Overview

The National Trust is renowned for its food and hospitality. We run 185 cafes, tea-rooms and restaurants across England, Wales and Northern Ireland, and we’d love you to join us as a Food and Beverage Team Member. In this role, you’ll help provide a memorable day out for visitors and contribute to a welcoming front-of-house experience.

This location is in a rural area, so please consider your travel arrangements before applying for the job.

Contract type: This is a zero-hour contract, meaning we can’t guarantee a set number of hours each week. We aim to provide a consistent work pattern, but schedules may change based on business needs. We’ll try to give as much notice as possible. The role includes weekends and Bank Holidays and does not require evening or split shifts.

Contract duration: Fixed term contract until 31-Jan-2027

Salary: £12.75 per hour

For this role, you’ll need to complete our online assessment instead of using a CV or online application form. This will help us understand your strengths and provide more information about the role.

Benefits: We support you in looking after what matters to you—saving for your future, discounts on your weekly shop, and promoting work-life balance. Please review our benefits package below to see what we offer.

As a Team Member, your main focus will be front of house, dealing directly with people. You’ll welcome and look after everyone who comes to the café. With a positive, can-do attitude and a commitment to excellent service, you’ll help ensure everyone has an enjoyable visit. This is a lively, fast-paced environment where teamwork and adaptability are crucial.

You’ll strive to understand what people want, help them, and make recommendations. You’ll maintain high standards of food and drink preparation and presentation. With attention to detail, you’ll ensure displays and signs are accurate and appealing. At times you may assist the kitchen team with food preparation.

We’ll provide an induction tailored to the job, training in allergens and food safety, and any mentoring needed to support you in your role. There is an opportunity to sign up for further professional training and development if you wish.

You can view the full role profile in the attached document. You don’t need to have all of the knowledge, skills and experience listed in the profile; it is provided to give a complete view of what’s possible in this role.

No prior experience is required, but we’d love to hear from you if you’re:

• happy to work in a team or on your own initiative
• a people person who cares about giving great service
• enthusiastic and willing to learn

The National Trust has the motto “For everyone, for ever” at its heart. We’re committed to an inclusive culture where everyone feels they belong. We value diversity and want everyone to be welcome in our teams.

• Substantial pension scheme of up to 10% of basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts (gym memberships, shopping discounts, cinema discounts)
• Holiday allowance up to 32 days (relating to length of service), plus holiday purchase scheme, subject to meeting minimum criteria

Shugborough Estate, Milford, Stafford, ST17 0XB

Compliance and eligibility to work in the UK

Closing Date: 14 June 2026

To apply for this vacancy, simply click the “apply” button in the top right-hand side of the page.

If you need any help with your application (e.g., due to technical difficulties), please call  or email recruitmenten

If you require an adjustment to the application process (e.g., due to disability or medical condition), please call  or email adjustme, and we’ll support you as best as we can. For examples of how, please see our Supporting You page.

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.

Safeguarding Statement

The National Trust is committed to a safe recruitment process to help the organisation attract and appoint the right staff/volunteers for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults  you have any questions about your suitability for this vacancy, please contact the People Service Centre.

Please note we reserve the right to close this advert early and encourage you to apply for this position early.