Desk Manager

Position: Hire Desk Manager
Location: Bredbury and Woodley

Job Purpose Based in our Manchester depot
-The hire desk manager will assist customers with their requirements for hire equipment, responding to customer enquiries and processing orders in a professional manner. Preparation and chasing up of quotations together with providing relevant technical specifications of machines. Key skills & Duties - Liaison with customers regarding all hire, sales and service enquiries.

- Sourcing equipment from third party suppliers to supplement own fleet so customer orders can be fulfilled.

- Liaising with the workshop or suppliers the day before deliveries are due to ensure equipment will be delivered.

- Ordering of sale items.

- Ensuring all cash and cross hire transactions have supplier special terms replicated on the customer contract - Raising of sundry purchase orders - Handling customer enquiries for Plant and attachments - Accurately processing orders and working directly with operational colleagues to allocate stock & co-ordinate transport to maximise service efficiency for customers.

- Updating hire management system & hire contracts.

- Pro-actively promoting the company and its products / services at all times.

- Maintaining and exceeding company standards and targets.

- Negotiating hire rates and preparing quotations with associated spec sheet data.

- General administrative duties including resolution of queries.

- Processing of payments - Being first point of contact - Contacting existing customers to gain further hires and build rapport.

- Contacting lapsed or decreasing accounts - Ensuring all SHEQ policies are kept - Communicate and co-ordinate with workshop manager and colleagues - Full responsibility for day to day logistics to ensure hires are cost effective - Maintaining and exceeding company targets
-Managing the depot in the absence of the depot manager