Customer Service Co-ordinator

The Role &

Key Responsibilities

Job Title:

Customer Service Coordinator - Fixed Term Contract until the end of March 2027.

Location:

Toomebridge, Co Antrim, Northern Ireland - This is an onsite position.

Package includes Salary from £24,000, plus a benefits package designed to support your wellbeing and reward your impact, including discretionary performance related bonus, and a matched pension contribution of up to 10%.

Are you a customer-focused professional who thrives on delivering a seamless, high-quality service in a fast-paced environment? Do you enjoy building strong relationships, juggling multiple priorities, and being at the heart of day-to-day operations that keep a business moving?

Trident Micro Nutri are looking for a proactive and organised Customer Service Co-ordinator to join our dynamic and ambitious team based in Toomebridge. In this role, you’ll play a key part in delivering market-leading customer service to our GB & Ireland customer base, working closely with internal teams to ensure a consistent, customer-centric experience across all touchpoints.

• Processing customer orders end-to-end, managing expectations around delivery lead times and availability
• Providing flexible support to the wider GB & Ireland team, including frequent support in the warehouse, audit preparation and ad hoc projects.
• Maintaining accurate and up-to-date records across ERP systems and shared online folders
• Building and maintaining strong working relationships with customers, suppliers, and internal stakeholders
• Supporting the smooth day-to-day running of the office, including invoicing, updating price lists, and resolving customer queries
• Clearing down purchase orders and supporting monthly supplier payment processes
• Invoicing customers daily and processing credits in line with agreed finance procedures
• Supporting customs and supply chain activities, ensuring compliance with HMRC requirements and AB Agri’s AEO status (training provided)

• Previous experience in a customer service or customer-facing administrative role
• Experience managing a varied customer base and delivering a consistently high standard of service
• Strong organisational skills with excellent attention to detail
• Confident communication skills and the ability to build positive working relationships
• A customer-driven, solution-focused mindset aligned to AB Agri values
• Experience using D365 or a similar ERP system
• Experience operating a Forklift and/or reach truck is desirable but not essential
• Understanding of cross-border product movement (NI / ROI / GB) or customs processes (training provided)
• Willingness to learn new systems, processes, and ways of working

When you join us, you'll do meaningful work and be rewarded fairly for it.

From annual salary reviews and incentive bonus, ongoing career development and enhanced family, financial and wellbeing benefits – these are just some of the ways we reward you - from day one.

We’re AB Agri, part of Associated British Foods (ABF plc) and we’re passionate about feeding the world responsibly and affordably by making quality animal feed, creating nutrition and technology-based products, and offering data services for the agri-food industry.