Location: Carnoustie
At Cairn Housing Association, we’re passionate about creating great homes, delivering great services and offering great opportunities for our people.
We are currently looking for a Court Coordinator to provide a high standard of customer service to our tenants, customers and colleagues. To maintain the day-to-day running of the Court in accordance with Cairn HA’s policies and procedures.
17.5 hours per week (part-time) Monday – Friday 3.5 hours per day. Temporary (Maternity Cover 12-month fixed term contract)
Key Responsibilities – What You’ll Do:
Principle Duties and
Responsibilities include:
- Deliver housing management services within the Court in accordance with policy and procedure, to deliver a high level of customer service whilst maintaining compliance to Health and Safety, to meet our agreed KPI’s, SLA’s and legislative requirements.
- Maintain delegated management of low level anti-social behaviour within Court to assist Housing Officer in the overall housing management responsibility – escalating complex cases requiring further investigation to the Housing Officer to resolve any anti-social issues.
- Assist Housing Officer with rent queries to assist with Income Maximisation.
- Conduct viewings with prospective tenants.
- Manage, develop and motivate onsite Court Staff to ensure that work is carried out to a high standard, whilst providing a high level of customer service.
Requirements – What We’re Looking For:
- Significant level of experience in delivering a customer focused service.
- IT literacy – MS Office Applications.
- Line Management experience
- Awareness of Health and Safety and security requirements and ability to maintain records.
- Advance, diverse communication skills, awareness of GDPR requirements and ability to assess, prioritise workload to work under pressure and meet deadlines.
- Disclosure Scotland and Right to Work checks are mandatory for this role
Employee Benefits:
Why Join Cairn?
We’re committed to creating a workplace where you can thrive. Here’s what you can expect:
- Flexible and hybrid working options.
- Health and wellbeing support.
- Tech and cycle-to-work schemes.
- Compassionate leave and more.
We value diversity and warmly welcome applications from all communities. Cairn is proud to be an equal opportunities employer.
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