Debt Recovery Agent

Debt Recovery Agent

Grade: 11 – Officer - CORE

Directorate:
Chief Operating Officer Group (COOG)

Salary: £32,154 per annum

Contract type:
Permanent

Location:

Brighton/hybrid – 6 days per month in the office

• Enjoys working with detail and takes pride in accurate, well‑organised processes.
• Is motivated by work that has a clear public purpose and wider impact.
• Likes solving complex queries and finding practical solutions.
• Values collaboration and clear communication with colleagues and stakeholders.
• Is open to learning and building knowledge of pensions, legislation and systems.

• Experience working in a debt recovery role.
• Knowledge of debt recovery processes and practices.
• Experience handling inbound and outbound calls and emails.
• Understanding of pension levies and related pension legislation.
• Ability to resolve complex queries, including setting up & managing payment plans.
• Knowledge of court processes and supporting enforcement activity.

• Support the collection of TPR fees and fines by carrying out debt recovery activities in line with agreed processes.
• Prepare manual and bulk court applications for unpaid fines and support enforcement activity after a County Court Judgment (CCJ).
• Act as a point of contact for court‑related queries, including working with internal legal colleagues on defended cases.
• Manage levy and fine collections, including preparing levy collection invoices using internal systems.
• Process payments accurately, including daily cash receipting, bank reconciliations and calculating cleared funds.
• Manage all aspects of Direct Debit activity, including setting up mandates, reconciliations and monthly collection files.
• Handle inbound and outbound calls and emails, responding to queries clearly and supportively.
• Process refunds, credit notes and re‑invoices and keep records up to date using CRM systems.

The Debt Recovery team is a multiskilled team dealing with all aspects of Debt Recovery from issue of the debt through to enforcement of the debt.

• Genuine opportunities for learning and development.
• A values‑led, inclusive environment.
• Hybrid working and flexible shift patterns.
• A vibrant workplace with employee networks (Disability, Family, LGBT+, Minority Ethnic, Mental Health, Women’s).
• 25 days annual leave plus bank holidays.
• 35 hour working week (full‑time), flexible working patterns and flexitime.
• Competitive parental leave.
• Civil Service Pension with an average employer contribution of 28.97 %.
• Access to Edenred benefits portal offering retail, gym, tech and restaurant discounts, and cycle‑to‑work scheme.

Equality, diversity and inclusion are very important to us and we strive to make sure everyone has an equal opportunity to succeed. We are committed to creating a supportive, inclusive, and dynamic work environment where everyone can thrive, and we actively promote an inclusive workplace with diverse employee networks and accessibility standards.