Senior Administrator - Client Services

Location: Douglas

Our Client is a global specialist in corporate, fund and active wealth services and is looking for a Senior Administrator (Client Services) to work closely with Client Directors, support junior team members, and play a key role in managing risk, improving profitability, and strengthening long-term client relationships.

The Senior Administrator will:

* Manage a diverse and complex portfolio of trust and corporate structures

* Act as a key point of contact for clients, intermediaries, and stakeholders

* Ensure statutory, regulatory, and administrative requirements are met to a high standard

* Deliver timely, accurate, and professional client communication

* Identify opportunities to enhance client service and develop new business

* Act as Director on client companies, subject to Senior Management approval

* Meet personal targets for time recording, utilisation, and working capital

* Monitor and control WIP across your client book

* Support prompt billing and fee collection

* Work with Client Directors to improve portfolio profitability

* Coach junior colleagues on billing, cash collection, and commercial awareness

* Identify and mitigate risk within your client portfolio

* Ensure compliance with local regulatory and governance requirements

* Escalate issues in line with internal policies

* Support strong relationships with regulators through high standards of governance

* Provide technical guidance and mentorship to junior team members

* Promote best practices and positive behaviours

* Support team morale, development, and performance

The ideal candidate for the role of Senior Administrator will:

* Hold or is studying towards a relevant professional qualification

* Willing to maintain ongoing CPD in line with qualification requirements

* Significant experience in trust, fiduciary, or wealth administration

* Proven track record of servicing high net worth clients

* Strong technical knowledge of trust and corporate structures

* Experience handling complex transactions and client requirements

* Ability to clearly explain technical matters to clients and colleagues

* Client focused with excellent relationship building skills

* Highly organised with strong prioritisation and time management abilities

* Professional, adaptable, and confident under pressure

* Self motivated with a strong drive to exceed targets