Agent Oversight Analyst

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The role of Agent Oversight Analyst is to monitor and control the key activities outsourced to Agents of PPT UK. The scope includes all activities outsourced to Agents including but not limited to; customer onboarding, suspicious activity reporting, fraud investigations, complaint handling, financial promotions and customer communications. Compliance with various legal obligations and regulatory standards is a key objective of the Agent Oversight function, including payment regulations, anti-money laundering and counter terrorist financing regulations, consumer duty, data privacy, sanctions and PEP compliance and consumer protection.

The Agent Oversight Analyst will report directly to the Head of Agent Oversight and will be responsible for monitoring Agent activities and calling upon the expertise of other internal subject matter experts to ensure robust and systematic risk-based oversight and control of Agents. Accountable to Head of Agent Oversight

• 2
  
  LoD UK
• 1
  
  LoD UK
• PPT Agents
• Edenred Business Units
• Compliance Risk & Audit
• Edenred Payment Service Managers

• Ensure robust oversight and controls of Agent activities
• Escalate appropriate risks and issues to the Head of Agent Oversight
• Track remedial actions designed to improve effectiveness of Agent systems and control frameworks
• Support development of key metrics which shows Agent’s performance and outliers for action
• Oversee and ensure the accurate and compliant execution of PPT controls by Agents, addressing any key issues and control gaps
• Collaborate with operational areas to resolve weaknesses in Agents’ controls
• Co-ordinate monthly Agent reporting and annual self-assessments, ensuring reporting captures controls and identifies risks so these are addressed and identifies risk for mitigation
• Organise Agent Oversight meetings, maintaining comprehensive and minutes and action items
• Conduct monthly and quarterly sampling reviews as directed by the Head of Agent Oversight
• Participate in and support on-site Agent visits
• Providing key inputs into the MLRO report and risk assessments

• Extensive experience in a regulated payment or financial services organisation with demonstrable exposure to financial crime and/or compliance monitoring activities
• Practical regulatory knowledge and awareness, including business implications of regulations, laws, and industry best practice/guidance in relation to AML/Fraud/Compliance/Risk domains
• Analytical thinker who can interpret Management Information and use it for sound decision making, assessing risk and control, highlighting…