Authority Service Manager

Position: Responsible Authority Service Manager
Location: St James's

Location:

Southwark, London (Hybrid Working) Client:
Greater London Authority Job Type: Temporary, full-time (Initial 3-month contract) This is an exciting opportunity, delivering the Mayor’s strategic licensing priorities. You’ll play a key role in shaping and leading a new Responsible Authority (RA) service , driving how licensing supports London’s economic growth, cultural vibrancy, and night-time economy. Day-to-day of the role:
You'll lead the design and delivery of a test RA service across multiple London boroughs, helping to prepare it for future London-wide implementation.

Key responsibilities include:

Leading and overseeing service delivery across boroughs Managing case allocation, prioritisation, and performance Providing strategic oversight and sign-off on licensing representations Building strong relationships with senior stakeholders and partners Ensuring robust governance, risk management, and legal alignment Monitoring, evaluating, and improving service performance Managing and developing a multi-disciplinary team Representing the GLA in forums, meetings, and licensing hearings Driving a consistent and strategic GLA position across boroughs Refining the operating model based on insight and learning Required Skills &

Qualifications:

We’re looking for a strategic and experienced professional with a strong background in licensing or regulatory services. You’ll bring:
Experience working within a licensing, regulatory, enforcement, or public protection environment (ideally within local government or similar) Strong knowledge of the Licensing Act 2003 and licensing processes Experience handling licence applications and/or regulatory casework Confidence drafting reports, recommendations, and formal correspondence Proven team leadership or line management experience The ability to influence, negotiate, and build relationships at senior level A relevant professional qualification in licensing (e.g. Institute of Licensing or CIEH) is desirable.

If this role is of interest and you have the required skills and experience, please click apply.