Revenues Officer

Location: Fornham All Saints

Why Southwark? Southwark Council is the largest local authority social landlord in London, managing 55,000 homes lived in by 40% of Southwark’s residents. We are home to over 18,300 businesses including iconic London venues such as The Shard, The Tate Modern and Borough Market along with conservation areas, historic buildings, social enterprises and a young, diverse, and growing population. At Southwark we are committed to making our borough just and fair and are taking positive action to tackle inequalities.?

Our residents and communities are our greatest asset and the passion we have for Southwark is shared by millions of Londoners who enjoy our outstanding cultural offer, use our hospitals, and attend our universities. Our refreshed borough plan and focus on Southwark 2030 and Southwark Stands Together, underpins all that we do. Please note that we are unable to accept applications from individuals who require visa sponsorship The closing date is given as a guide.

We reserve the right to close this vacancy once a sufficient number of applications has been received. We strongly advise you to complete your application as soon as possible to avoid disappointment. What You'll Be Doing We have an exciting opportunity to join our award-winning Income Operations team, within our Customer and Exchequer Services division. As a Revenues Officer, you’ll be at the heart of delivering a high-quality, customer-focused service primarily within the Council Tax section of the Council’s Income Operations team.

You’ll take ownership of a caseload involving the billing, collection, and recovery of Council Tax helping to ensure accuracy in our databases and that income owed to the council is efficiently managed and recovered in line with legislation and council policies. You may also be required to work on the billing, collection and recovery of Business Rates from time to time.

In this varied and fast-paced role, you’ll investigate and resolve complex queries, update customer accounts, and ensure entitlement to discounts and exemptions is correctly applied. You’ll also take appropriate collection and enforcement actions, including representing the council in court when needed. Through clear, professional communication and careful decision-making, you’ll support customers in understanding their liabilities and payment options. Your work will also contribute to continuous service improvement by identifying trends, supporting audit processes, and helping maintain robust performance and quality assurance standards.

Whether you’re engaging with customers, partner agencies, or internal teams, your commitment to delivering a responsive and accurate service will help the Revenues team meet its goals and make a meaningful difference to the wider organisation.

Key responsibilities:

Manage a caseload for the billing, collection, and recovery of Council Tax and other local taxation in line with legislation and council policies. Provide expert advice and clear communication to customers, resolving complex queries and maintaining accurate account records. Identify and apply relevant discounts, exemptions, and reductions, ensuring fair and consistent decision-making. Take appropriate recovery action, including court representation and liaison with enforcement agents and legal services.

Analyse data, contribute to service improvements, and support the preparation of government returns and audit requirements. Work collaboratively with internal teams and external stakeholders to support performance targets and ensure quality service delivery What We're Looking For In-depth knowledge of revenues legislation and relevant regulations GCSEs (or equivalent experience) including English and Maths Strong background in…