Spa Therapist

Overview

Company Description

Location:

On-site in Knutsford, Cheshire, North-West England (not remote) Fairmont Cheshire, The Mere is one of the North West's most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont's world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities.

The Spa Therapist creates a serene, luxurious, and personalised wellness experience for every guest, ensuring uncompromised attention to service, safety, and wellbeing while remaining current with industry trends and techniques.

Your purpose will be:
To deliver exceptional, professional massage therapy and advanced face and body treatments in line with Fairmont's world-class spa standards.

• Perform professional massage therapies and body treatments, ensuring guest comfort, safety, and relaxation whilst adhering to Fairmont Spa protocols.
• Develop and maintain expertise in various massage techniques, including Swedish, deep tissue, hot stone, and aromatherapy.
• Conduct thorough consultations with guests to understand their needs and tailor treatments accordingly.
• Maintain immaculate cleanliness and proper stocking of treatment rooms, preparing for appointments as required.
• Provide exceptional customer service, including answering queries about spa facilities and services, and promoting spa offerings and retail products.
• Stay current with industry trends, maintain valid professional licences, and participate in ongoing training to enhance service quality.
• Support overall spa operations; the Spa Therapist is responsible for delivering exceptional massage therapy and advanced face and body treatments while ensuring guest comfort and safety and maintaining cleanliness in treatment rooms.
• Collaborate with reception, retail, and marketing activities when needed, and coordinate effectively with other departments.
• Adhere to all health and safety procedures, including emergency protocols and safe working practices.
• Contribute to continuous improvement initiatives through active participation in departmental meetings and cross-training programmes.
• Maintain accurate and detailed client records, including treatment notes and product recommendations.
• Participate in regular team meetings and contribute ideas for improving spa services and guest experiences.
• Assist in the development and implementation of new spa treatments and packages.
• Note:
  
  Flexibility and multi-skilling are valued; you may be asked to perform different tasks to meet guest and colleague needs.

• NVQ Level 3 in Beauty Therapy or equivalent (CIDESCO, CIBTAC, ITEC highly desirable).
• Minimum 1 year of experience in a luxury spa, wellness centre, or 5-star hospitality environment.
• Strong proficiency in massage therapy including Swedish, deep tissue, and relaxation techniques.
• Experience delivering advanced face and body treatments in line with professional training.
• Excellent communication and guest-care skills suited to a luxury wellness environment.
• High standard of personal presentation consistent with Fairmont brand expectations.
• Strong understanding of hygiene, safety, and compliance standards including COSHH and treatment-room protocols.
• Ability to work flexibly including weekends, evenings, and peak seasonal periods.
• Confidence with retail recommendations and product knowledge to enhance the guest experience.
• Commitment to continuous professional development and staying current with industry trends.

• Exclusive Discounts:
  Fairmont Cheshire, The Mere, Spa and Golf discount;
  Fairmont, Raffles, and Accor Hotels (friends and family rates included).
• 20% off food and beverage in on-site restaurants.
• Colleague restaurant access.
• Competitive salary and benefits including pension.
• 28 days of holiday including public holidays.
• Service awards based on length of service (1–5 days).
• Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discounts across Accor hotels worldwide.
• Opportunity to work with a team of extraordinary people.

Job-Category:
Wellness & Recreation
Job Type: Permanent

Job Schedule:

Full-Time