SPA - Therapist

Final date to receive applications: 29 August 2026

Department: Spa

Employment Type: Permanent - Full Time

Location: Birmingham (Spa Store)

Reporting To: Store and Spa management team

Compensation: £13.85 - £14.85 / hour

24 - 32 hour positions available

At LUSH cosmetics, we believe in making effective products from fresh, organic fruit and vegetables, the finest essential oils and safe synthetics. We aim to leave the world Lusher than we found it; and at the LUSH SPA, we’re passionate about improving your sense of well-being, so you can feel your best self. We believe our spa treatments are more than skin deep;

they’re a vital self-care ingredient.

Our warm inviting spas are an oasis of calm, allowing time and space away from a busy world to relax and rejuvenate. Each Lush Spa treatment is an immersive experience, inviting you to enjoy the unexpected. Using a multi-sensory holistic approach, including soothing touch, visual displays, beautiful fragrances, and bespoke, crafted music made by Lush Fresh Handmade Sound, each treatment has a transformative effect, bringing you back into a state of peace and balance.

The Lush Spa allows us to showcase LUSH’s values, ethos and products in a truly amazing way. There is no better treat for us as a company than to be able to spend an hour or so with a client whilst using and demonstrating our products on their skin, creating the ‘ultimate demo’ for our products. The level of training provided to our Spa Therapists along with the uniqueness of the treatments and the comfort of the environment create truly beautiful experiences to all our clients!

We are looking for enthusiastic Spa Therapists with a passion for performing immersive experiences on either a 24 or 32 hour contract.

The successful candidate will start on Monday 14th September or earlier
. They will complete at least 4 weeks of onboarding at their assigned location in Birmingham. The onboarding period will allow them to learn about the brand, meet their colleagues and begin training.

Upon completion of the onboarding period, you will attend a 6-week training course at the Lush Spa Training Center in Poole, Dorset
. This training period will run Monday through Friday and you will learn 6 of our core treatments.

To be considered for this role, you must be available for travel to Poole on Sunday 11th October and available for the entire training period, which begins on Monday 12th October and ends on Friday 20th November
.

Travel expenses to and from Poole will be covered by LUSH, as well as travel expenses for a weekend of your choice during the training period. Additionally, accommodations in Poole will be provided for the duration of your stay.

Please note that the training dates are not flexible and cannot be changed.

Upon completion of your training, your expected first week in your spa will be the week commencing 23rd November.

Diversity matters

We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future.

We see you, we celebrate you, we want you!

We may close this vacancy early if we receive an overwhelming response or our business requirements change.

• Performing Lush Spa Treatments following set routines and standards
• Representing the Lush Spa on the shop floor and across the business
• Looking after clients' experiences, making sure their journey runs smoothly
• Supporting the day-to-day running of the spa
• Booking and upselling treatments using our booking system
• Maintaining high standards in the spa (cleanliness, presentation, hygiene…)
• Being responsible for your own wellbeing using the available tools that are provided
• Training your colleagues and new starters in your skill set
• Giving and receiving clear feedback
• Keeping product & treatment knowledge up to date
• Supporting stock control

• An NVQ Level 3 qualification in Beauty Therapy or equivalent in Holistic Therapy, which includes full-body massage.
• Practical work experience within a similar role…