Patient Services Manager - Llanfyllin Group Practice

We are a large, rural GP practice serving our 12,000‑patient population from three purpose‑built surgery sites. We are proud of our strong ethos of care, teamwork, and a forward‑thinking approach, and we are looking for a Patient Services Manager who shares those values.

This is a key leadership role within the practice. You will lead our reception and front‑line patient services team across all three sites and help ensure patients receive a high standard and consistent level of service from first contact onwards. We are also a dispensing practice; this role is key in ensuring smooth day‑to‑day coordination between reception, dispensary, and the clinical team across all sites, helping patients receive the best possible service from the moment they contact the practice.

• Lead, support and develop the practice reception team across all sites
• Line‑manage and act as the first point of contact for the reception team, providing guidance, mentorship and performance management
• Ensure smooth daily running of the reception, call handling and patient contact systems
• Foster a positive, motivated and professional team culture, encouraging continuous learning and professional development
• Ensure all reception staff are trained, competent and confident in delivering patient‑focused services
• Support the management team to deliver a high quality, compassionate patient experience of the practice and efficient operational performance
• Lead regular team meetings, ensuring learning, feedback and updates are effectively communicated
• Lead on workforce planning, recruitment, retention and succession planning within the reception team
• Ensure all HR documentation including appraisals, probation reviews, absence monitoring and performance records are maintained to a high standard and in line with practice policies

Llanfyllin Group Practice is a three‑surgery dispensing GP practice offering medical services to over 12,000 patients within our 600 square mile geographical area. We are a large team but feel very much like a family with a shared ethos of delivering a high‑quality service to our patients working in a stunningly beautiful rural area.

Our team are integral to the way we offer care, providing a friendly, caring, and professional service to our patients, and maintaining a strong commitment along with the rest of the practice team to the continuous development of our services. The practice is keen to promote a multi‑disciplinary team approach to our patients' care, we share our premises and work closely with the District Nursing team and offer a multitude of services at our practice such as a First Contact Mental Health Practitioner, a First Contact Physiotherapist, Women’s health clinics, skin clinics, minor surgery, a minor injuries service and many more.

We are a training practice for GP trainees, medical students, physicians associates, pre‑registration pharmacists and we train and develop our admin/reception and dispensary teams in house. It is important to us that we have the right person joining us who brings a positive, committed and strong ethos of care to the role. We welcome opportunities to train and develop the right individuals into leading areas of interest to them.