Specialist Booking Clerk Endoscopy

Specialist Booking Clerk for Endoscopy

The closing date is 01 March 2026

We are looking to recruit a Band 3 Booking Clerk to join our Endoscopy Team here at the Great Western Hospital.

The successful candidate will provide a patient centered and focused, accurate and efficient booking service for Endoscopy procedures, in line with Trust Values of working together to provide the best service whilst putting the patient first.

This requires a sound knowledge of the Endoscopy booking system and booking protocols with an in-depth knowledge of the procedures undertaken. Full training is given which will involve an induction period. Once trained a confident approach is expected in using your own judgement to prioritise requests in accordance with trust guidelines, and within national and regional targets.

• Ensure that all patients requiring appointments are booked appropriately and communicate and negotiate with patients and relatives, on the telephone, in person and in writing, making certain that the procedure is booked with patient agreement.
• Take responsibility for prioritising incoming requests and ensuring that they are booked accurately and according to urgency, thus ensuring maximum utilisation of resources available. This often involves on‑spot decision making.
• Highlight any capacity and demand issues to the Endoscopy Booking Team Leader.
• Have a full understanding of the examination preparations ensuring the correct information and instructions are given to the patient concerning patient preparation prior to the procedure, and special instructions regarding patient medication in defined patient groups.

Our STAR values - Service, Teamwork, Ambition and Respect - are a golden thread running through everything we do. These values serve as a guiding principle, driving us towards our vision of delivering great joined up services to our local community. Whether at home, in the community, or within the hospital, our goal is to empower individuals to lead independent and healthier lives.

• GCSE English and Maths or equivalent
• NVQ or equivalent in Customer Service or Administration
• NVQ or equivalent in Customer Service or Administration
• Previous training in/use of Trust in‑house systems, such as Medway

• Working in a customer/patient care environment
• Experience working under pressure or to meet targets/deadlines.
• Administration Experience

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Great Western Hospitals NHS Foundation Trust

£24,937 to £26,598 a year per annum pro rata