Medical Receptionist

The Medical Group is looking for an experienced receptionist to join the practice team to cover the Extended Access Service, working 20 hours a week 5-9pm.

To receive, assist and care navigate patients to accessing the appropriate service or health care professional in a courteous, efficient and effective way.

The Medical Group is a large practice spread across 6 sites, 5 of which are clinical and 1 housing our office staff. We are a friendly team caring for 26,000 patients and we are seeking an experienced receptionist to work at our main site based at Meadowfield.

• Arriving patients and code appointment on Systm One
• Collect details from appointments and record them on an excel spreadsheet
• Ensure the clinical staff have everything they need (in allocated Fed boxes)
• Ensure stock is in date, rotating as needed to ensure they are used before the expiry date
• Check samples to ensure patient details are correct before going to the lab
• Liaise with courier when needed
• Chaperone
• Report any out of hours concerns to Federation Operations Manager
• Inform federation if any TMG stock is used
• Inform federation if any emergency drugs are used
• Support clinical staff where needed
• Ensure mobile phones & dermatoscope are fully charged
• At the end of the shift, ensure all rooms are tidy, bins emptied where needed, lights off and doors/cupboards locked.
• Secure building & set alarm before leaving

• Excellent communication skills both written and oral
• Excellent organisational skills
• Basic knowledge of general protocols and procedures relating to reception / admin duties

• Good standard of general education
• 5 GCSE grade A-C or equivalent
• Word Processing / IT
• NVQ Customer Service

• Customer care
• Experience of working with people / general public
• Practical experience of Systm One use
• Experience of working in a GP Surgery

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.