Administration Team Member

We are looking for a confident multi-skilled individual with excellent communication and I.T skills, who excels in a busy, demanding and varied environment.

You will be joining our Administration Team wherewepride ourselves on putting patient care at the forefront of almost everything we do.

If you are adaptable, self-motivated and keen to be part of adiverse team we would love to hear from you.

Closing Date: 20th March 2026.

Interview Date: 2nd April 2026.

The Administration Team Member provides comprehensive administrative support within the practice, ensuring patient records and referrals are accurately processed, coded, summarised, and maintained. Key duties include opening and processing post, scanning and entering data into clinical systems, managing and updating patient records, audio typing and handling referrals, and liaising with internal staff and external healthcare providers.

The role requires strict adherence to confidentiality, data protection, health and safety, and infection control policies. The post holder also contributes to quality improvement, supports equality and diversity, participates in training and performance reviews, and helps the practice transition towards a paper-light working environment while maintaining accurate and up-to-date patient information.

We are a large rural practice serving over 35,000 patients across the Holderness area. As a single-practice Primary Care Network, we are uniquely positioned to shape and transform the care we deliver to our local community.

We operate from seven sites across Holderness, and the successful candidate must be willing and able to travel between locations as required. Our experienced and dedicated team includes 23 GPs, a wide-ranging multidisciplinary team of healthcare professionals, and a highly valued patient services and administrative team who work collaboratively to deliver high-quality care.

We offer a supportive and welcoming working environment, 25 days annual leave (plus bank holidays), and access to the NHS Pension Scheme.

JOB TITLE:
Administration Team Member

REPORTS TO: Patient Services Manager (Facilities and Estates)

Job summary:

The post holder will be a multi skilled administrator with the ability to support the admin team in coding documents, summarising records, managing the paper records and processing referrals they will work strictly in accordance with the administration protocols and will maintain confidentiality at all times.

• Open hard copy post and process accordingly.
• Use scanners to enter data into the clinical system
• Code essential data from correspondence to update patient summaries
• Create and action tasks to ensure patient records are accurate and up to date
• Sorting patient records and letters in preparation for summarising
• Review newly received paper records and ensure there is an accurate summary of the patients medical history.
• Take part in monitoring progress of key activities against practice targets
• File incoming notes and retrieve notes for deductions from the patient register
• Audio typing of referrals and management of textual referrals
• Management of tasks in relation to referrals
• Ensure appropriate documentation is forwarded to patients when necessary
• Liaison with colleagues within the practice and externally in secondary care.
• Regular housekeeping within the computer platforms used during the course of work
• Take part in mandatory training and ensure always up to date.
• To work responsibly with an awareness of health and safety and infection prevention and confidentiality rules.
• To attend meetings and training sessions as required.
• Take part in annual review process

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may…