Area Supervisor

Company Description About Us

In 2010, Jason and Jenny founded Home Instead Shropshire with a simple but powerful aim: to make a positive difference to older people’s lives and to feel proud of the work they do every day.

Today, we remain passionate about delivering the very best care to our clients while ensuring our team members are treated fairly, developed professionally, well supported, and genuinely happy in their roles.

“We will focus on quality through consistency, understanding and empathy, and develop the whole team to have the right Attitude, Knowledge and Skills needed to deliver the very best that we can.”

To be the most admired home care provider in our area by changing the face of ageing and being the first-choice provider of in-home and dementia care.

Our values guide everything we do and shape how we behave as one team:

• Fairness – We treat each other equally to build trust and respect.
• Honesty – We are open, especially when things go wrong, so we can improve.
• Reliable – We do what we say we will do.
• Supporting – We work together to give the best to colleagues and clients.
• Happiness – Life’s too short not to enjoy what we do.

An exciting opportunity has arisen for an experienced and motivated individual (minimum Level 3 NVQ in Health & Social Care or equivalent) to join our growing team as an Area Care Supervisor at our Church Stretton office.

This primarily office-based role offers the opportunity to take the next step in your career into a leadership and supervisory position. You will play a vital role in ensuring clients receive high-quality, person-centred care while supporting, mentoring and developing our Care Professionals to deliver services in line with regulatory, company and franchise standards.

You will oversee a team of Care Professionals, monitor service quality, maintain compliance, and contribute to the smooth and effective operation of care delivery within the community. The role includes participation in an out-of-hours/on-call rota on a structured basis.

• Supervise and lead a team of Care Professionals, providing guidance, training, support and mentorship
• Conduct client quality assurance visits and regular home visits to assess care needs and service quality
• Complete service reviews, care plan reviews and updates, ensuring accurate digital care documentation
• Create and coordinate care plans tailored to individual client requirements
• Conduct client and Care Professional introductions
• Carry out staff supervisions, competency assessments and support visits
  
  Monitor and evaluate Care Professional performance, providing feedback and implementing improvement plans where required
• Maintain accurate client and staff records using care management systems
• Ensure compliance with company policies, safeguarding requirements, medication management standards and industry regulations
• Collaborate with clients, families and healthcare professionals to ensure effective care coordination
• Address and resolve client and Care Professional concerns in a timely and compassionate manner
• Participate in the out-of-hours/on-call rota
• Carry out any additional duties necessary for the successful operation of the business

• Minimum level 3 NVQ in Health & Social Care or equivalent qualification
• Experience delivering care services and working in or moving toward a supervisory role
• Strong knowledge of medication management and care documentation
• Excellent communication and relationship-building skills
• Confident IT skills and experience using digital care systems
• Strong organisational skills with the ability to manage a varied workload
• Full driving licence and access to your own vehicle with appropriate business insurance

This role offers the opportunity to:

• Take the next step in your professional development
• Shape and maintain high standards of care within the community
• Mentor and develop others
• Play a key role within our dedicated team
• Contribute to maintaining our reputation for quality care
• Work in a supportive, values-driven environment
• Enjoy structured office-based stability with supervisory responsibility