Insurance Administrator, Healthcare

Role

Insurance Administrator

Brighton and Peacehaven, New Priory Vets

Part-Time, Permanent

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we are trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

This is a transitioning role, created to ensure a smooth handover as our current Insurance Administrator gradually reduces their hours ahead of retirement. Full training and support will be provided during this period.

You will play a vital role in supporting our clinical and client care teams by managing insurance claims efficiently and compassionately.

• Processing and submitting veterinary insurance claims
• Liaising with insurance companies, clients, and internal teams
• Ensuring accuracy and compliance with insurer requirements
• Maintaining organised and up-to-date claim records
• Providing clear, empathetic communication to clients throughout the claims process

This is a part-time position, working 15 hours per week to start, with the view of increasing to 30 hours per week within 6‑12 months.

• Highly organised with excellent attention to detail
• Confident communicating with clients and external organisations
• Comfortable managing workloads independently
• Experienced in insurance administration and/or veterinary practice (preferred but not essential)
• Calm, professional, and empathetic in a client‑facing environment

Previous experience in a veterinary or medical setting would be advantageous, but full training will be provided for the right candidate.

At inspiring vet care, we’re committed to supporting your ongoing development and wellbeing. When you join us, you’ll benefit from:

• A key client‑facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values‑led culture focused on care, community, and continuous improvement

• 6.6 weeks’ annual leave
• Additional annual leave for your birthday, which will be added to your holiday allowance
• Increasing annual leave accrued through length of service
• Enhanced family‑friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
• Healthcare Cash Plan
• Cycle to Work scheme
• Learning and development opportunities via the IVC Evidensia Academy
• Pension scheme
• Discounted staff pet care
• Voluntary benefits: choose from a range of benefits to suit you
• Access to discounts/cashback with hundreds of participating retailers

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analysing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Up to £10,920 per annum (based on 15 hours a week)