Care Coordinator - Client

About the Role

Being a Care Coordinator with Westmorland Homecare is a very special job and you will have the chance to make a difference to people’s lives within your community. It is an opportunity to build friendships that last a lifetime and create treasured memories for both you and our clients.

The role is based in our office Monday to Friday, 9 am‑5 pm, with an on‑call rota that includes evenings and weekends.
Being a driver is essential for the role.

Our care coordinators are allocated a specific area of responsibility and, by working closely with each other, provide day‑to‑day support for our care team.

• Kind – staff who are genuinely kind, caring and respectful
• Innovative – pioneering a fresh approach to homecare in our community
• Trusted – delivering safe, reliable, and consistently outstanding service
• Enriching – enabling all our clients to lead happy and fulfilling lives

Pay: £29,000.00 per year

• Answer incoming calls in a positive, happy, professional, unrushed and pleasant manner, making the caller feel important and special
• Complete needs assessment for new clients
• Write care plans for new clients and keep them up to date
• Introduce HCAs to new clients and ensure they understand the clients’ needs and wishes
• Complete all client quality assurance checks as per the QA schedule
• Complete all client service reviews and care plan revisions as per the QA schedule
• Follow up any actions required as identified in QA and service review
• Do interim service reviews when required due to changes in needs, hospitalisation, etc.
• Send referrals to other allied agencies when the need is identified by any staff member
• Build positive collaborative relationships with our partner organisations such as OTs, DNs and GPs
• Ensure all our clients are happy and have a great experience of their care
• Contribute to staff retention
• Participate in a share of the on‑call rota out of hours
• Promote the good name of Westmorland Homecare in the community
• Carry out any other activities that may be necessary to meet the needs of the business

• Proven office experience in a client‑facing role
• Having a driver’s licence and access to your own car is essential for the role
• Strong understanding of care plans
• Excellent communication and interpersonal skills
• Ability to coordinate and manage multiple tasks efficiently
• Detail‑oriented with strong organisational skills
• Experience in healthcare or related fields is a plus

• Company events
• Company pension
• Employee discount
• Employee mentoring programme
• Health & wellbeing programme
• Referral programme
• Store discount