Receptionist, Healthcare

Newland surgery Normanton Wakefield :
Permanent Position

Pay negotiable depending on experience. Minimum £12.90 per hour

We are a busy small practice and now seeking a Part time receptionist tostart as soon as possible. As a receptionist you will work with the practiceteam to meet the needs of our patient population and support the delivery ofour services.

See  for further details of the Practice

Duties and responsibilities can include:

Management of Appointment Systems

Scanning & Photocopying

Operation of the Telephone System

Start & End of Day Procedures

Repeat Prescriptions

Call & Recall of patients with Long Term Conditions

Excellent communication skills, both written and verbal

Strong organisational and time-management skills

Ability to deal with confidential information and follow set processes

Good team player

High attention to detail

Reliable, trustworthy and hardworking.

Other administrative duties considered appropriate to the post

If you wish to apply, please attach CV with covering letter including 2 referees.

For further information or an informal visit, please contact the Practice Manager by telephone: or email :

Approximately 5800 patients

Friendly 2 partner practice with 2 nurses and excellent admin support

Purpose built premises in Normanton

Free Parking

System One Clinical IT system

NEWLAND SURGERY

JOB DESCRIPTION & PERSON SPECIFICATION

JOB TITLE RECEPTIONIST

RESPONSIBLE TO PRACTICEMANAGER

MAIN PURPOSE OF THEPOST

To provide Doctorsand Patients with a regular efficient service.

To ensure

Confidentiality is observed at all times.

To ensure Practice Policies & Procedures are carried out.

MAIN RESPONSIBLEAREAS OF THE POST

• Reception Duties
• Management of Appointment Systems
• Scanning
• Operation of the Telephone System
• Start & End of Day Procedures
• Repeat Prescriptions

Reception Duties

Greet and assist patients and visitors promptly and courteously. Establish constructiveworking relationships with colleagues, primary health care team and visitors.

Complete the Electronic Appointment Diary to ensure efficiency of appointment system and monitor flow of patients into consultingrooms.

Ensure that patients without appointments but who needurgent consultation are seen in a logical non disruptive manner.

Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensure procedures are completed.

Advise patients of relevant charges for private services,accept payment and issue receipts for same if required.

Respond to all queries and requests for assistance from patients and other visitors.

Enter requests for home visits into visit book stating timereceived and including all relevant information and where necessary refer toduty Doctor.

Action request for ambulance transportation and enterdetails into appropriate book.

Photocopy medical records at the request of external agencies.

Ensure reception area and waiting areas are kept neat andtidy (including all stationary cabinets).

Ensure adequate stationary and appropriate forms are available at all times.

Management of Appointment Systems

Ensure total familiarity with all appointment systems ineffect including regular and incidental variations.

Book appointments and recalls ensuring sufficientinformation is recorded to retrieve medical record.

Monitor effectiveness of the system and report any problemsor variations required.

Summarising / Codingand Scanning

To scan all incoming and outgoing patient information intothe electronic medical record as per practice procedure. To enter and coderelevant medical information in patients medical record.

GP Path Links

Accessing and dealing with all work received through the GP Path Links as per practice procedure.

To carry out audits as and when required by the practice.

Operation of the Telephone System

Receive and make calls as required. Divert calls and take messages as appropriate.

Ensure that the system is operational at the beginning ofeach day and switched over to night service at the end of the day.

Start & End ofDay Procedures

Open up the premises at the start of day, set alarm to dayfunction and make all necessary preparations to receive patients.

Secure premises at the end of each day. Ensure that the building is totally secured,internal lights off and alarm activated. To test the fire alarm as per practiceprocedure.

Repeat Prescriptions

Receive patient requests for authorised repeat prescriptionswhether in writing or verbally.

Issue electronic repeat prescriptions as per practiceprocedure.

Where information retrieved is incorrect or insufficient,ensure that the request for a repeat prescription is referred to the appropriate doctor for action.

Provide the point of contact for patients with enquiries relating to repeat prescriptions and ensure follow up action is taken if theenquiry cannot be resolved immediately.

Ensure that problems and queries regarding repeat prescriptions are brought to the attention of the appropriate Doctor and thatfollow up action is taken to resolve…