Receptionist, Healthcare

About the Role

We are looking to recruit a caring, reliable, and highly motivated receptionist to join our experienced reception team at Wells Health Centre. This is a part‑time position working 26.5 hours across the week, Monday, Wednesday, Thursday and Friday.

The successful candidate will work closely with the reception lead and practice administrator along with the reception team to make sure we are constantly providing our patients with the greatest care possible and supporting each other in doing so.

You will be a key member of the reception team, answering calls into the surgery, speaking with patients face to face at the reception desk, booking appointments, sign posting patients, amending clinics as well as other reception duties. The role also encompasses other duties such as scanning, summarising, coding as well as other administrative areas.

• Provide a caring and professional reception service to patients
• Answer the telephone calls and greet patients politely and promptly.
• Book, amend, and reschedule of appointments.
• Check reception tasks and ensuring they are actioned and processed in a timely manner.
• Register new and temporary patients.
• Scanning and workflow.
• Basic prescription knowledge.
• Online access for patients.
• Refer to other bodies such as community nurse team.
• Oversee the patient emails.
• Follow and work to the surgeries policies and protocols, reporting concerns when appropriate.

The ideal candidate will be a highly motivated team player who has customer service and patient experience, offers excellent communication skills, and has the following attributes.

• Excellent communication skills & time management
• Good telephone manner
• Good IT skills
• Confident in dealing with people
• Reliable
• Ability to work under pressure, as part of a team & to use your own initiative.
• Good organisation skills
• GCSE (or equivalent) in English and Maths

• Previous experience of working for the NHS
• Knowledge of Systm One

Wells Health Centre is a small GP Practice on the Norfolk coast rated as Outstanding by the Care Quality Commission (CQC).

It provides care to around 3,300 patients in and around Burnham Market.

In January 2022 the Burnham Market partners joined with Wells Health Centre and the two sites are running as sister sites within the same partnership.

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.