EOC Emergency Health Advisor

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Looking for a job where every conversation matters? The Emergency Health Advisor role is for you. Yorkshire Ambulance Service NHS Trust is seeking passionate individuals to join our team as Emergency Health Advisors. We offer full‑time and part‑time roles with flexible shift patterns to suit your lifestyle.

Starting salary £25,760 rising to £27,476 after 2 years pro‑rata for part‑time. Shift allowance up to £429 per month gross for unsocial hours pro‑rata for part‑time.

37.5 hours per week (part time options also available) Week 2 / 3 Bonus:
The contract is 12 weeks (Fixed term contract during training).

Hours:

Full time, Part time, Job share, Flexible working.

Emergency 999 Operations Centres are based in Wakefield and York. Site:
Wakefield & York Town:
Wakefield WF2 0XQ
& York YO30 1XW
.

We offer comprehensive, paid full‑time training and you don’t need a clinical background in order to apply. Training is 12 weeks full‑time. The training programme is 12 weeks in length and consists of classroom training and mentorship in the Emergency Operations Centre. Initially, the classroom training is 6 weeks full‑time which requires 100% attendance, after which a mentorship period of 5 weeks and one further week will follow.

Any absences during the first 6 weeks may result in the conditional offer of employment being withdrawn. Staff are required to be flexible with their shifts during any mentorship as they will be following their mentor’s rota. Successful applicants will work a mixture of unsociable hours, weekends, bank holidays and the Christmas/New Year period.

Progression to Enhanced Emergency Health Advisor:
After 18 months as a Band 3 Emergency Health Advisor you may progress to Band 4 subject to criteria. Duties include coaching less experienced staff and supporting Team Leaders within the call centre.

Saturdays midnight to midnight; weekdays after 8 pm and before 6 am; all day Sundays and Public Holidays.

As an Emergency Health Advisor (EHA), your role is to answer Emergency and Non‑Emergency calls within our Emergency Operations Centre (EOC). This could include:

• Taking Emergency Calls from members of the public and giving the appropriate advice to care for the patient until the ambulance arrives on scene.
• Taking emergency calls from the Police and Fire Services.
• Taking emergency and non‑emergency bookings from Health Care Professionals (HCPs), Nurses and Hospitals for patient transfers.
• Informing Police, Fire and other agencies about incidents.
• Assisting ambulance crews and dispatchers with information and directions as and when necessary, e.g. during a major incident.

Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline and inner cities. We serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live.

We employ more than 7,100 staff, who together with over 1,300 volunteers, enable us to provide a vital 24‑hour, seven‑days‑a‑week, emergency and healthcare service.

Our ambition is to be an employer of choice, and we are continuously working across our partnership to improve our collective offer to staff in areas like health and wellbeing, benefits and flexible working incl. hybrid working.

• Flexible working including part‑time hours, job shares and flexible hours, agile working (role dependent)
• 27 days annual leave, increasing to 33 with service.
• Contributory Pension.
• Car lease and other salary sacrifice schemes.
• Dedicated employee assistance and counselling service.
• Opportunities for research participation, career progression and ongoing development.
• Well respected, committed and supported staff networks for our workforce.