Service Manager; Virtual Therapy

Our client is a dynamic, passionate charity committed to improving the lives of children across the UK. They currently run over 100 local services that help thousands of young people and campaign to change laws and policies for happier, safer lives.

• Lead the safe and effective development and delivery of a new Virtual Therapy service.
• Work closely with external app developers to translate clinical and safeguarding needs into platform requirements, validate functionality through user testing, and ensure compliance, accessibility and data protection.
• Once the app is launched, set up, scale and run the virtual therapy programme, ensuring high‑quality practice, safeguarding, accessible delivery and continuous improvement.
• Manage the mobilisation, leadership and management of the product in the second phase of work, subject to funding.
• Supervise and manage staff performance and practice.

• Demonstrable experience delivering therapeutic work with children and young people across a range of presenting issues.
• Relevant professional qualification (e.g., Diploma in Counselling or Psychotherapy, Psychology, Mental Health or Nursing) and registration with a relevant professional body (BACP, BABCP, UKCP or equivalent).
• Project and/or service management experience within a health, social care or education setting.
• Experience supervising and managing staff performance and practice.
• Desirable: experience working as a service/product owner with software teams to deliver a regulated or digital‑health platform.
• Skilled communicator, able to work independently, and passionate about driving accessible therapeutic services for vulnerable young people.

This is a 6‑month fixed‑term contract with the possibility of extension, subject to funding. The role is part‑time (21 hours per week) and remote. Candidates must be available immediately or within one month notice.

The candidate will be a Service Manager (part‑time, 21 hours) responsible for the development, launch, and ongoing operation of a virtual therapy service, ensuring compliance and high‑quality practice.

We welcome all candidates regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity.