Receptionist, Healthcare

About the Role

Vida Healthcare in Kings Lynn has an exciting opportunity for a reliable, hardworking individual to join our team as a GP receptionist, on a full or part time basis. We have several vacancies and shift patterns with this role covering hours between 8:00-18:30, split by morning and afternoon shifts, hours/days to be discussed l training will be provided.

The successful applicant will be assigned a primary site, however the position will be multi‑site working and it is essential the candidate will be able to cover all locations:

• Gayton Road Health Centre
• St Augustine's Surgery
• Hunstanton Medical Practice
• Carole Brown Health Centre

• Deal with patients in a calm and sympathetic manner, working continuously high pace under pressure to deliver high levels of accuracy.
• Listen, in order to be able to effectively signpost patients to the correct service.
• Maintain a high level of professionalism when dealing with confidential patient information.
• Provide telephone and face to face support for patients, allowing them to book, cancel and check appointments.
• Support patients who may have a problem or complaint.
• Partake in any training indicated by upper management as appropriate for personal and professional development.

Previous applicants need not apply, and we reserve the right to close the job advert as soon as sufficient applications have been received.

Our receptionists help make a positive impact on our local community. You will be responsible for providing a high‑quality service to patients, across all of our practices. You can expect to be mentored and supported by the organisation, whilst being empowered to deliver care and support to the best of your ability. You will be required to work collaboratively with different departments within the organisation to meet the patients needs.

Delivery of high‑quality service, complete confidentiality and patient satisfaction are a priority.

We welcome applications from organised, adaptable and friendly individuals, who are keen to help us provide high levels of customer service and have the following attributes:

• Educated to GCSE level, with English being essential, or two years working experience.
• Must be computer literate and have previous experience.
• Ability to work efficiently alone or within a team environment.
• Ability to work with highly confidential information.
• Excellent organisational skills, time management and attention to detail.
• Excellent communication skills.
• Experience with in a customer service environment.

The following skills and experience are desirable but not essential as full training will be provided:

• Previous experience using Systm One.
• Entry level knowledge of Microsoft products.
• Previous experience of working within the NHS or within a call‑centre setting.

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.