Receptionist, Healthcare

Main duties of the job

• Provide efficient reception function including specific administration duties.
• Ensure the front‑of‑house service of meeting and greeting is welcoming and portrays high quality, professional, patient‑focused care.
• Maintain high focus on customer satisfaction by dealing with queries quickly and accurately, applying emotionally conscious responses as relevant.
• Deal with patients and visitors in a courteous manner, ensure matters are dealt with efficiently, provide effective management to patient demand, and reduce undue delay or queues at the front desk/phones.
• Work to protocols regarding booking appointments, repeat prescriptions, ordering patient transport including emergency ambulances, and all other duties explained by the Patient Services Manager.
• Deal with general queries and liaise effectively with clinicians and other staff as required.
• Support clinicians during their clinics by dealing with their queries and tasks as requested (e.g., stocking rooms, following up appointments).
• Provide chaperoning service when requested by clinician or patient.
• Ensure patient confidentiality, including proper use of the computer system and visibility of the screen, and transfer of written and verbal communication.

• We are recruiting for two part‑time receptionists
• Position 1:
  Monday, Tuesday, Thursday 12:30‑18:30;
  Friday 8:00‑18:30 (Total 28 hours).
• Position 2:
  Monday, Wednesday, Friday 8:00‑18:30;
  Tuesday 8:00‑15:00 (Total 36.5 hours).

• Communication skills, both written and verbal
• Competent use of IT
• Ability to deal confidently and courteously with people both in person and over the telephone
• Ability to work flexibly as a team member
• Able to work on own initiative and prioritise workload
• Empathetic, honest, caring
• Diplomatic and considered
• Able to work under pressure
• Competent in the use of System One

• Experience working in a patient‑focused environment
• An understanding, acceptance and adherence to the need for strict confidentiality
• Reception experience in General Practice or the NHS
• GCSE English language, grade C or above (or equivalent)
• Working knowledge of Microsoft Office applications

Benefits include:

• 5 weeks annual leave (pro‑rata for part‑time hours, increases with service)
• Birthday holiday
• Access to Simply Health

• Salary will be aligned to minimum wage.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.