Pharmacy Technician and Dispensary Manager

Pharmacy Technician and Dispensary Manager

The Pharmacy Technician and Dispensary Manager plays a key role in ensuring the safe and efficient operation of the practice dispensary and wider medicines‑management service.

The postholder will provide day‑to‑day leadership and oversight of the dispensary, ensuring that dispensing activities are completed accurately, promptly and in accordance with legislation, professional standards, NHS requirements and practice policies. They will manage dispensary workflows, support and supervise the team, maintain stock controls and ensure robust systems are in place for ordering, storing, dispensing and disposing of medicines.

Working closely with GPs, pharmacists, nursing teams, managers and external suppliers, the postholder will help maintain high standards of patient care while identifying opportunities to improve safety, efficiency and patient experience.

The role also carries responsibility for supporting staff development, monitoring performance, maintaining accurate records and ensuring the dispensary remains compliant with governance, audit and quality requirements, including the Dispensing Services Quality Scheme where applicable.

As a registered Pharmacy Technician, the postholder will demonstrate professional leadership, sound clinical judgement, attention to detail and a proactive approach to resolving issues. They will act as a central point of contact for dispensary matters and ensure the service is well organised, responsive and continually improving.

Our organisation comprises Northfield Surgery, Field Road Surgery and Mayflower Medical Practice, including our branch sites at Barnby Dun and Finningley. Together, we provide comprehensive primary care services to approximately 27,000 patients across Doncaster.

Our multidisciplinary team includes GPs, nurses, healthcare assistants, pharmacists, pharmacy technicians, GP assistants, care coordinators, receptionists, dispensary staff and management colleagues. We work collaboratively across all sites to provide safe, effective and patient‑centred care.

The dispensary is based at Mayflower Medical Practice and provides dispensing services to eligible patients. We are committed to maintaining high standards of medicines management, governance and patient safety, while continually developing our services to meet the changing needs of our patients and local communities.

The Pharmacy Technician and Dispensary Manager is responsible for the safe, effective and efficient day‑to‑day operation of the practice dispensary and for supporting the wider medicines‑management service.

• Manage the daily operation and workflow of the dispensary.
• Ensure prescriptions are processed and medicines are dispensed accurately and promptly.
• Maintain safe systems for ordering, receiving, storing, dispensing and disposing of medicines.
• Monitor workload and allocate duties appropriately within the dispensary team.
• Ensure appropriate staffing arrangements and contribute to rota planning.
• Act as the main point of contact for operational dispensary matters.
• Investigate and resolve dispensing queries, incidents and complaints.
• Ensure controlled drugs are managed in accordance with legal and practice requirements.
• Maintain the security, cleanliness and organisation of the dispensary.
• Provide day‑to‑day leadership, supervision and support to dispensary staff.
• Promote a positive, professional and patient‑focused working environment.
• Support staff induction, training and continuing development.
• Monitor staff performance and address concerns with the support of the management team.
• Hold regular team meetings and communicate relevant operational updates.
• Ensure staff understand and comply with practice policies and standard operating procedures.
• Identify training needs and support competency assessments.
• Undertake dispensing and medicines‑management duties within professional competence.
• Resolve prescription and medication queries in collaboration with GPs and pharmacists.
• Support medication reconciliation following hospital discharge or other transfers of care.
• Assist with identifying and resolving medicines‑related risks.
• Support…