Receptionist, Healthcare

About the Role

Wivenhoe Surgery has an exciting new opportunity for an enthusiastic and highly motivated receptionist to join the team based in practice.

The role is offered on a part-time basis, for 16 hours a week worked over 5 days, with one Saturday morning every 8 weeks.

• booking appointments,
• greeting patients,
• answering queries from patients and outside agencies and/or signposting to appropriate members of staff,
• updating patient records,
• processing correspondence,
• liaising with patients using various different types of communication methods.

We reserve the right to retract the advert if a suitable person is found before the closing date.

• excellent communication skills
• a good understanding of IT
• experience of providing customer services as part of a previous role, ideally ina busy reception/public environment
• a good standard of education including maths and English
• you to have flexibility to cover other shifts, to cover colleagues' annual leave or absence
• Experience of working in general practice will be an advantage but training will be given to a suitable candidate
• Experience of EMIS would be desirable, however full training will be given to a suitable candidate
• you to have a friendly and positive approach towards patients and other visitors, both in person or over the telephone

Wivenhoe Medical Practice is a dedicated primary care provider committed to delivering high-quality, patient-centred healthcare to the local community. Our experienced team of doctors, nurses, and support staff work collaboratively to ensure every patient receives compassionate, personalised care in a welcoming and professional environment.

We offer a comprehensive range of medical services, from routine health checks and chronic disease management to preventative care and health advice. Our focus is on promoting long-term wellbeing by supporting patients at every stage of life, with an emphasis on early diagnosis, effective treatment, and ongoing support.

At Wivenhoe Medical Practice, we value trust, respect, and open communication. We strive to build strong, lasting relationships with our patients, ensuring they feel listened to, informed, and confident in their care.

Our practice combines modern medical expertise with a friendly, community-focused approach, aiming to make healthcare accessible, efficient, and responsive to the needs of those we serve

Mission statement:
The practice endeavours to promote good health and provide high-quality, evidence-based care, in a non-discriminatory fashion, to all members of the practice population.

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.