General Administrator (Recalls & Clinical Administration

Key Responsibilitie Coordinate and manage patient recall programmes, including:
Long Term Condition (LTC) reviews. Diabetes recalls. Cardiovascular Disease (CVD) reviews. Shared Care monitoring. Childhood immunisation recalls for children aged 15 years. Contact patients by telephone, text message or letter to arrange appointments and reviews. Monitor recall performance and identify areas requiring additional patient engagement. Open, scan, index and accurately match incoming correspondence to patient records using the clinical system.

Support the processing and matching of electronic correspondence and emails to ensure timely workflow management. Ensure patient appointments are booked correctly and amend bookings where necessary. Liaise with clinical and administrative teams to coordinate appointment availability and support recall activity. Report patient non-attendance in accordance with practice procedures. Respond to administrative queries from colleagues relating to recalls, appointments and correspondence.

Maintain accurate patient records in accordance with practice policies and NHS information governance requirements. Provide general administrative support to the wider practice team as required.