Receptionist and Administrator

You'll be one of the first points of contact for our patients, whether they're speaking to us face-to-face or over the phone. You'll help with appointments, respond to queries and make sure patients are directed to the right person or service. Sometimes that means dealing with straightforward requests. At other times, you'll need to listen carefully, follow our processes and recognise when something needs to be escalated.

• Keeping the practice running smoothly
  There's a lot that happens behind the scenes in General Practice. You'll support the day-to-day administration that helps our clinical teams deliver care, including managing emails, correspondence, patient records and other administrative tasks. You'll need to be comfortable juggling different priorities while maintaining accuracy and confidentiality.
• Managing appointments and patient requests
  You'll book, amend and cancel appointments, helping us make the best use of the clinical time available. You'll also deal appropriately with urgent appointment requests and home visit requests, following practice procedures to make sure information reaches the right clinical colleague.
• Supporting prescriptions and referrals
  You'll support the processing of repeat prescription requests in line with practice procedures and help ensure they're dealt with efficiently. You'll also help process referrals from our GPs, making sure information is complete and sent to the appropriate service.
• Managing patient information
  Accurate information is essential to safe patient care. You'll help manage correspondence and hospital letters, update patient records, support new patient registrations and make sure information is coded, filed or passed to the appropriate member of the clinical team. You'll work with our clinical system, Systm One, and maintain patient confidentiality at all times.
• Being part of the practice team
  You'll work closely with GPs, nurses, healthcare assistants, administrators and practice colleagues. Good primary care depends on people working together, so you'll communicate regularly with colleagues both within the practice and across other NHS and healthcare services.

Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, a satisfactory standard DBS check and satisfactory references.

We have a duty to safeguard, protect and promote the welfare of those who use our services and our employees. This means we take every step we can to protect people from harm, abuse and neglect. We are committed to providing equal opportunities for all and encourage applications from people of all backgrounds, including ethnic minority communities, disabled people, LGBTQ+ communities, neurodiverse individuals and other under-represented groups.

We're committed to creating an inclusive workplace where everyone feels they belong.

Our Brighton practices are developing and changing, so we're looking for someone who is comfortable being part of a service that continues to evolve. For this role, that doesn't mean we expect you to come in and transform General Practice. It means being willing to learn, being flexible when things change and approaching problems with a positive, practical attitude.

You’ll probably enjoy this role if you:

• Like helping people and providing good service
• Can stay calm and professional when someone is upset or frustrated
• Enjoy being busy and having a variety of things to do
• Are organised and pay attention to detail
• Can prioritise when several things need your attention
• Are comfortable using IT systems and learning new ones
• Can follow processes while using common sense
• Know when to make a decision and when to ask for help
• Work well as part of a team but can also get on with things independently
• Are dependable,…