Patient Pathway Navigator Band 4 - Oncology

General administrative duties for the department such as faxing, filing of all correspondence (including patient letters until EDRM introduced), results, photocopying and distribution of mail - identify and action any correspondence suitable for own response - produce relevant correspondence for consultant's reply.

• Ensure copies of letters, discharge summaries etc. are sent within the agreed timeframe where appropriate.
• Review the actions and instructions generated from the transcription service when requested.
• Support the team in answering telephone calls and dealing with enquiries in a helpful and courteous manner, using initiative and discretion or directing the call to the appropriate staff member.
• Ensure requests from clinicians/nursing staff for clinic changes, cancellations and creations are processed with the appropriate team in accordance to Trust policy.
• Respond to requests from clinicians to type up urgent letters when required.
• Ensure all patient demographics and contact details are kept up to date on Cerner.
• When accessing patient records ensure computerised tracking systems are used appropriately.
• Phone patients to provide instructions, reminders and information where necessary.
• Attend and participate in meetings relevant to the role as required.
• Provide patient navigation services for satellite and off site locations., Patient Pathway Navigator Band 4 - Oncology

We are looking for a patient pathway navigator to join our dynamic team within the Oncology Department at Chase Farm Hospital. Our team has pioneered the implementation of the new patient pathway roles with great success - and if you feel you could contribute to our continuing to provide a vital, efficient, much praised and empathetic service for our patients we would be delighted to hear from you.

The role would be based at Chase Farm Hospital and would be working as an integral member of the Clinical/Admin team consisting of Medical Oncology Consultants, SPRs, a Research Nurse and CNSs. You would be an important part of the team providing cohesive and efficient administrative support along with attending team meetings, MDTs and clinics. You would be part of the patient pathway from referral to discharge and would be the patients' first port of call when they need guidance through what is often a difficult and distressing time in their lives.

You would need to have a calm professional appearance and be happy to always go the extra mile to help.

• Typing and data‑entry skills
• The ability to take responsibility for ensuring that all tasks are performed in a timely and efficient manner while continuing to represent the Trust's core values in all your interactions.
  RSA 2 or RSA 3 word processing/typing or equivalent experience
• Knowledge of medical terminology
• English and Maths at GCSE level or equivalent

• Diploma level qualification or equivalent experience
• Courses / further study attended to demonstrate evidence of personal development

• Previous experience of working with the public and/or patients in a healthcare environment
• Experience of interaction with all levels of staff
• Previous administrative and organisational experience
• Experience of dealing with non-routine and complex problems

• Experience of managing and prioritising own workload and working to deadlines

• Excellent written and verbal communication skills
• Excellent organisational skills with meticulous attention to detail
• Excellent customer care practice, being polite, sympathetic, patient and diplomatic
• Understanding patient confidentiality

• Knowledge of Cerner
• Awareness of National and Trust pathway targets (such as 18 week RTT target)
• Ability to confidently interact and share knowledge with staff at all levels
• Proof of continuous learning and development

• Ability to maintain excellent communication channels and good customer services
• Maintain a high level of professionalism in manner
• Ability to work under pressure and use own initiative to prioritise tasks
• Ability to work flexibly to accommodate peaks and troughs of activity
• Ability to work without direct supervision
• Team work and ability to develop strong collaborative working relationships within different teams and relevant administrative, clinical and management staff
• Reliability - good time keeping

• Demonstrable ability to meet the Trust Values, RSA 2 or RSA 3 word…