Patient Coordinator and Sales Specialist

Patient Coordinator and Sales Specialist

Knightsbridge, United Kingdom | Posted on 07/11/2026

This role combines patient coordination with a sales-driven approach to programme enrolment. It sits at the centre of patient‑facing operations in a private, specialist healthcare environment. The successful candidate will be the first point of contact for patients, converting enquiries into confirmed enrolments, guiding patients through their full care journey, and building lasting relationships that drive retention and satisfaction.

As Patient Coordinator and Sales Specialist, you will manage patient intake, coordinate care programmes, and actively promote the clinic's services to prospective and existing patients. You will handle inbound enquiries, manage appointment scheduling, support clinical teams, and oversee patient records with accuracy and care. You will work closely with clinical, nursing, and operations colleagues to keep patient flow running smoothly, and you will build long‑term relationships so every patient feels valued, informed, and well supported.

• Respond to inbound enquiries via phone, email, Whats App, and in person promptly and professionally.
• Educate prospective patients on available programmes, procedures, packages, and pricing to drive enrolment.
• Cross‑sell and upsell relevant services to existing patients where clinically appropriate.
• Meet or exceed monthly and quarterly enrolment and revenue targets.
• Maintain a warm, welcoming manner with every patient and visitor across all contact channels.

• Support medical professionals during patient consultations when required.
• Provide clear financial guidance including payment plans, self‑pay options, and treatment quotes.
• Help patients understand clinical or treatment information in plain, accessible language.
• Follow up with prospective patients to nurture leads and address any concerns about treatments.

• Schedule appointments and manage patient flow through the clinic's EMR system.
• Oversee doctor and clinic diaries, managing changes and cancellations promptly.
• Coordinate with clinical and operations teams to maintain efficient patient flow and minimise waiting times.
• Track patient adherence to programme milestones and proactively follow up on missed appointments.

• Register new patients and maintain accurate, up‑to‑date records in the clinic's EMR system.
• Manage patient invoicing, payment collections, and liaise with the finance team on billing enquiries.
• Ensure all patient data handling complies with UK GDPR, the Data Protection Act 2018, and the Caldicott Principles.

• Build long‑term relationships with patients so they feel welcomed, valued, and safe at every visit.
• Address patient enquiries and concerns in person, by phone, and by email with empathy and professionalism.
• Handle complaints calmly and effectively, escalating to the appropriate team member when required.
• Gather patient feedback and share insights with the operations team to support continuous improvement.

• Operate in compliance with CQC standards and all applicable UK healthcare regulations.
• Follow and support all clinic infection prevention and control policies in line with national guidance.
• Carry out all duties in line with the Equality Act 2010, treating every patient with dignity and respect.
• Assist with CQC compliance activities and contribute to accreditation and audit processes.

• Use the clinic's EMR and CRM systems to support patient interactions and scheduling.
• Maintain proficiency in MS Office…