Assistant Manager of Front Office
Job in
335-337 High Street, Newham, London, E15 2TF, United Kingdom, Longsdon, Staffordshire, E15 2TF, England, UK
Other locations: London, Bratislava, Berlin, Lisbon, Belgrade, Mallorca, Warsaw, Paris, Ankara, Athens, Ljubljana, Sarajevo
Listed on 2025-12-18
Other locations: London, Bratislava, Berlin, Lisbon, Belgrade, Mallorca, Warsaw, Paris, Ankara, Athens, Ljubljana, Sarajevo
Listing for:
The Westbridge Hotel
Full Time, Part Time, Contract
position
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Listed on 2025-12-18
Job specializations:
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Hospitality / Hotel / Catering
Front Desk/Receptionist, Hospitality & Tourism, Hotel/Hospitality Sales
Job Description & How to Apply Below
✔ Verified email
The email address of this poster has been verified as a functioning email address of a business or individual. This "Verified email" check mark does not in any way indicate or represent our authentication or approval of the poster of this job listing to be wholly genuine, professional or accurate. Please read our Jobseekers FAQs, and use caution & common sense when applying for jobs online.
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We're seeking friendly, motivated, and customer-focused individuals to join our team. As a member of our staff, you'll be responsible for:
Administrative support
Provide administrative support to the front office manager, including managing correspondence, scheduling meetings, preparing reports, and maintaining records and files.
Front desk operations
Assist in managing front desk operations, including check-in, check-out, room assignments, and guest registration, ensuring accuracy and adherence to hotel policies and procedures.
Reservation management
Assist in managing reservation procedures, including room allocations, rate management, and inventory control, to optimize occupancy and revenue and ensure accurate guest bookings.
Guest services
Coordinate guest services, such as luggage assistance, transportation arrangements, and concierge services, to enhance the guest experience and exceed their expectations.
Staff training and development
Assist in training and supervising front office staff, providing guidance and support to ensure consistent service delivery and adherence to hotel standards.
Guest relations
Cultivate positive relationships with guests, addressing inquiries, resolving issues, and proactively seeking opportunities to enhance their stay and satisfaction.
Security and safety
Support compliance with hotel security and safety procedures, including guest identification, key control, and emergency response protocols, to maintain a safe and secure environment for guests and staff.
Position Requirements
High School,
Less than 1 Year
work experience Must excels in leadership, guest service, and operations, possessing strong communication, problem-solving, PMS/tech skills, and team motivation abilities, with proven experience in boosting guest satisfaction and managing high-pressure situations calmly, showing potential to step into the manager's shoes, If you have previously worked in customer facing roles that’s great! but don’t worry if you haven’t. Qualifications aren’t important but we are looking for someone who has a positive can-do attitude and can communicate in English.
Additional Information / Benefits
Competitive salary(GBP ) and benefits package Opportunities for career growth and development
Comprehensive training and support
Collaborative and dynamic work environment
Free meals and accommodation options available
Comprehensive training and support
Collaborative and dynamic work environment
Free meals and accommodation options available
Contact Information
Contact Name: The Westbridge Hotel
Preferred method of contact: Email with CV via Application Box below.
Please mention in your application that you found this listing on Learn4Good.com.
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