ER Specialist

The Employee Relations Specialist will deliver a commercially focused, operational HR service, providing expert advice, guidance and hands-on support across all areas of employee relations.

Working closely with the Senior Leadership Team, the role plays a key part in supporting delivery of the wider business strategy by proactively managing complex cases, mitigating risk, and ensuring full compliance with employment legislation, policies and best practice.

This role requires a proactive and solutions-driven approach, confidently navigating challenging situations while balancing commercial outcomes with legal and ethical responsibilities.

• Deliver a responsive and operationally focused HR service, managing the full lifecycle of employee relations cases.

• Partner with the HR team to deliver the HR plan in alignment with business objectives.

• Provide clear, pragmatic HR guidance to managers and employees in line with policy, best practice and employment legislation.

• Proactively resolve complex and sensitive ER matters including grievance, disciplinary, absence and capability cases.

• Support and coach managers through investigations and formal hearings, building their confidence and capability in people management.

• Ensure all HR matters are handled promptly, fairly and consistently, minimising risk and maintaining compliance.

• Work closely with employment law partners and indemnity insurers to mitigate tribunal risk and protect the organisation.

• Identify potential people-related risks and provide practical, legally sound solutions.

• Develop and enhance HR service desk processes to ensure timely and effective resolution of HR queries.

• Produce timely and accurate management information and reporting across all aspects of HR.

• Support the delivery of key HR and business projects as required.

• Maintain up-to-date policies and procedures in line with current legislation, ensuring clear communication across the business.

• Ensure compliance with Data Protection and GDPR requirements, maintaining the integrity and security of employee data.

INDLW