ServiceNow Project Manager

YOUR ROLE

We are looking for an experienced Service Now Project Manager to join our growing practice, supporting the delivery of Service Now HRSD solutions.

In this role, you will be accountable for the end‑to‑end delivery of Service Now projects, ensuring they are delivered on time, within scope, and to a high standard. You will oversee project planning, governance, resourcing, financials, and reporting, while proactively managing risks, issues, and dependencies across the delivery lifecycle.

You will work closely with senior stakeholders, business SMEs, and delivery teams to drive successful delivery outcomes, ensuring alignment between business priorities and platform capabilities. You will facilitate key project ceremonies, manage delivery plans, and maintain clear and consistent communication across all stakeholders.

Leveraging your experience with Service Now HRSD, you will act as a trusted advisor to clients, confidently leading high‑level solution and design discussions, and engaging the appropriate functional and technical experts as needed.

This is an opportunity to further develop your Service Now project delivery expertise and leadership skills, while contributing to high‑impact digital transformation programmes.

Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice.

Essential experience & certifications

• Service Now accreditations at minimum:
  Service Now foundations, HR foundations
• Beneficial certifications:
  Service Now Certified System Administrator, CIS HRSD, SCRUM Master
• Proven experience leading the delivery of large global Service Now HRSD and HRIS Implementations
• Experience with project management and related tools (JIRA, MS Project, MIRO, MS Excel (intermediate), MS PowerPoint)
• A strong understanding of HR operations, the employee lifecycle and how HR services are delivered across an organisation.
• Knowledge of Service Now HRSD, including core capabilities such as HR case management, the Employee Centre, HR Knowledge Management, the HR Service Catalogue, Employee Journeys, Workbooks and Flows.
• Familiarity with the sales to delivery journey, including how client opportunities move from initial pursuit or proposal into mobilisation and implementation.
• Be able to articulate Service Now HR / AI features to our customers.

Key traits and capabilities

• Strong analytical thinking and problem‑solving skills.
• Effective communication and stakeholder management skills.
• Ability to work as an interface between senior stakeholders, business SMEs, and delivery teams.
• Evidence of working within a typical technology delivery lifecycle, including discovery and requirements gathering, solution design, testing, rollout, change management, hyper‑care and continuous improvement.
• Evidence of working within agile frameworks and utilizing best practice delivery methodologies such as Scrum, SAFe and PMP

You will be part of the Employee Experience & HR team, which has a collaborative culture. You will work with a diverse group of talented professionals who are passionate about HR, technology, Employee Experience, AI, and dedicated to delivering exceptional solutions to diverse clients. A team that thrives on creativity and innovation, constantly pushing the boundaries of what’s possible.

At Capgemini we don’t just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring your whole self to work.

We aim to build an environment where employees can enjoy a positive work‑life balance. We embed hybrid working in all that we do and make flexible working arrangements the day‑to‑day reality for our people. All UK employees are eligible to request flexible working arrangements.

Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy.

We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent on grade and on company and personal performance.