OR– HR Support Officer

HR Support Officer Summary

Purpose:
Provide accurate and timely HR administrative support, acting as a first point of contact for HR and payroll queries, and supporting payroll processing.

• Manage HR queries via People Portal, email, and in person
• Support recruitment and onboarding (job adverts, shortlisting, checks, contracts)
• Maintain employee records and HR systems (starters, leavers, changes)
• Process payroll data and resolve payroll queries
• Administer employee benefits and HR policies
• Produce HR reports (e.g., absence, workforce data)
• Support HR projects, audits, and policy updates
• Provide admin support including note-taking in meetings and general HR tasks

• Strong organization, attention to detail, and time management
• Good communication and customer service skills
• IT proficiency (MS Office and HR systems)
• Ability to manage confidential information
• Analytical and problem-solving skills
• Experience in admin (HR preferred)
• Knowledge of GDPR; HR/payroll knowledge desirable
• Educated to NVQ Level 3 (CIPD Level 3 desirable)

• No direct reports or budget responsibility
• Works closely with internal teams, payroll providers, and external partners
• Requires flexibility and ability to manage a fast-paced, changing workload