1st Line Support Engineer

Job role: 1st Line Support Engineer

Location: Anglesey (On site / Hybrid)

Clearance required: Eligibility for SC Clearance ( no sponsorship)

This is a great opportunity for a Support Engineer to join a leading Microsoft Partner. The company specialise in delivering solutions to high-profile government, banking and defence sector customers. Due to continued growth, they're looking for a 1st Line Engineer to join their dynamic support team working with one of their key customers in the North of Wales.

Key Responsibilities

• Providing first-line technical support to end-users both on site and remotely.
• Administering and supporting Microsoft 365 services (Exchange Online, SharePoint, Teams).
• Managing Azure Active Directory users, groups, and policies.
• Assisting with Intune deployments and device management.
• Logging, tracking, and resolving incidents via the service desk system.
• Escalating complex issues to 2nd/3rd line teams where necessary.

Key skills required:

• At least 1 year of experience in a 1st Line Support or Service Desk role.
• Good knowledge of M365 administration and support.
• Hands-on experience with Azure AD
• Experience with Intune deployments
• Experience building laptops / Mac support
• A proactive attitude and willingness to learn in a fast-paced environment.
• SC clearance eligibility (or willingness to undergo clearance)

Why join:

• Work with a Microsoft Gold Partner supporting high-impact, secure projects.
• Be part of a collaborative, forward-thinking team.
• Access to continuous training and Microsoft certifications.
• Competitive salary and benefits package
• Opportunities to progress into 2nd/3rd line and project roles

Click apply or get in touch with Joe Bigsby on or

Nigel Frank are the go-to recruiter for Azure, Microsoft 365 and Power Platform roles in the UK, offering more opportunities across the country than any other. We're closely aligned with Microsoft technology strategy and can offer expertise, efficiency and candidate base that no other agency in the UK can. Nigel Frank International Ltd is acting as an Employment Agency in relation to this vacancy