Application Support Engineer; HE

Location: London (Hybrid)
Duration: 6 Months (Initially)
Hourly Salary: 28.50

IR35: Inside (Must use an umbrella company)

An experienced Application Support Engineer is required to provide Level 2 and Level 3 support for business-critical applications within a higher education environment. The role focuses on application stability, security, performance, and continuous improvement, working closely with internal teams and suppliers.

• Deliver Level 2 and Level 3 application support

• Troubleshoot and resolve complex incidents and issues

• Implement configuration changes, upgrades, and enhancements

• Manage application and infrastructure patching

• Coordinate with third-party vendors on maintenance and upgrades

• Support security, compliance, and data protection requirements

• Maintain technical documentation and user guidance

• Engage with business and technical stakeholders to support change and improvement

• Contribute to application roadmaps and planning

• Deliver user training where required

• Proven experience in application support (L2/L3)

• Experience with service management systems and processes

• Strong knowledge of configuration management, patching, and application security

• Experience in a customer-facing IT support role

• Ability to manage multiple priorities and work independently

• Strong communication and stakeholder management skills

• Knowledge of UK Higher Education systems and processes

• Understanding of UK GDPR / data protection

• Experience working in Higher Education

• Familiarity with agile delivery

• ITIL or relevant application certifications

• Highly organised and solutions-focused

• Able to explain technical issues to non-technical audiences

• Collaborative, adaptable, and committed to inclusive working practices

• Willing to support occasional out-of-hours work