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Customer Support Engineer - DERMS
Job in
City, Vale of Glamorgan, Wales, UK
Listed on 2026-01-28
Listing for:
DCV Technologies
Contract
position Listed on 2026-01-28
Job specializations:
-
IT/Tech
Systems Engineer, Cybersecurity, IT Support, Cloud Computing
Job Description & How to Apply Below
Role - Customer Support Engineer DERMS
Work Model - Fully Remote
Contract Type 6 months contract Inside IR35 (Likely to be extended every 6 months)
Day Rate Competitive market rate
Key Skills / Screening
- Prior experience supporting DERMS or other OT/IT grid management platforms
- Knowledge of GridOS ecosystem and DERMS integration
- Exposure to cybersecurity standards (NERC CIP, ISO 27001, SOC2)
- Cloud/hybrid environments (Azure, AWS)
- Certifications:
ITIL, Security+, or utility-specific systems training - Scripting/automation:
Python, Bash, Power Shell
Key Responsibilities
- L2/L3 support for DERMS applications, integrations, and services
- Monitor availability, performance, and data flows between DERMS, SCADA, ADMS, EMS, and DERs
- Resolve incidents, service requests, and escalations per SLAs
- Perform RCA and implement permanent fixes
- Support patching, upgrades, deployments, and configuration changes
- Collaborate with engineering and product teams on reliability, scalability, and cybersecurity
- Maintain knowledge base, SOPs, and runbooks
- Support DER aggregation, forecasting, optimization, scheduling, and dispatch
- Participate in 24x7 on-call rotation
- Follow ITIL incident, problem, and change management processes
Required Qualifications
- Bachelor s degree in Electrical Engineering, Computer Science, or related field (or equivalent experience)
- 3+ years in application support, energy management systems, or grid platforms
- Strong understanding of DERMS, DERs (solar, wind, batteries, EVs), and grid operations
- Linux/Unix, databases (SQL/Oracle/Postgre
SQL), APIs/integration tools - Strong troubleshooting across application, middleware, and network layers
- Experience with monitoring tools (Splunk, Grafana, App Dynamics, etc.)
- Familiarity with SCADA, ADMS, EMS, OMS, or similar systems
- Strong communication and problem-solving skills
If you're interested and want to know more about the hiring client please contact Toni (email mentioned in the job posting) or apply here
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