Support Engineer

Location: City

A B2B enterprise company is seeking an Support Developer to elevate and maintain enterprise software systems. This role requires strong Perl development (Which can be taught) skills, hands-on Linux experience, and a talent for delivering top-tier technical support across mission-critical platforms. The successful candidate will work closely with engineering and support teams to troubleshoot, maintain, and enhance existing solutions.

Key Responsibilities The Support Developer will:

• Develop, maintain, and support applications primarily written in Perl.
• Provide technical support and troubleshooting for production systems.
• Work extensively in Linux environments, including scripting and system-level diagnostics.
• Analyse logs, identify root causes, and resolve complex technical issues.
• Collaborate with internal teams to implement fixes, enhancements, and optimisations.
• Manage deployments, upgrades, and ongoing maintenance of software solutions.
• Document solutions, processes, and technical procedures clearly and thoroughly.

Required Skills and Experience Candidates should have:

• Strong commercial experience with Perl development.
• Proven experience supporting applications in Linux environments.
• Background in technical support, systems support, or production support roles.
• Solid understanding of scripting, automation, and troubleshooting methodologies.
• Experience working with databases and SQL.
• Excellent problem-solving and analytical skills.
• Strong communication skills with the ability to engage technical and non-technical stakeholders.

Desirable Experience

• Experience supporting SaaS or enterprise software platforms.
• Familiarity with shell scripting and automation tools.
• Exposure to monitoring, logging, or ticketing systems.
• Experience working in a fast-paced, support-driven engineering environment.

What the Company Offers

• A challenging technical role with focus on Perl, Linux, and support.
• Flexible working arrangements.
• Opportunity to work with experienced engineers on complex, high-impact systems.
• A collaborative, high-energy, and supportive team environment.

Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability.

We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.